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“Home away from home” 5 of 5 stars
Review of Swissotel Quito

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Swissotel Quito
4.5 of 5 Hotel   |   12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador   |  
Hotel amenities
Ranked #18 of 109 Hotels in Quito
Kingston, Jamaica
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Home away from home”
5 of 5 stars Reviewed August 5, 2011

Swissotel, aaaaaaaah....We actually stayed here a total of about 3.5 months between 2006 and 2008. Their apartment suites are incredible--2 bedrooms, cable tv, nice, modern living room, modern and comfortable bedrooms, washer and dryer, full kitchen and great views. It was so comfortable and the spa is world class. It is here that I got addicted to hot stone massage. It was so easy to just go down to the spa and get treatments and use the pool and jacuzzi. I also love the cafe out back.

Room Tip: Try to get rooms with a view of the Cotopaxi volcano
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  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Director of Sales at Swissotel Quito, responded to this review, August 14, 2011
Dear guest,

Thank you for taking the time to fill out TripAdvisor´s comments. We do appreciate hearing from
our customers, as their comments are vital for us to continue improving our accommodations

We hope that you will give us another chance to serve you.

Best regards,

Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fort Lee, New Jersey
1 review
3 of 5 stars Reviewed July 31, 2011

Stayed here on the front end of a trip to the galapagos. The location is pretty good, 5 minutes walk to downtown area with restaurants. do NOT confuse with being close to the Old Town part of Qutio. it's a cab ride away from there. 2 things really annoyed me. After confirming ad nauseum that a car would be waiting for me at the airport, after we cleared customs (which didn't even take long) we got outside and looked everywhere but the driver was not there. i had to call, from my american cell phone and a pretty expensive call, the hotel. I was told that they "waited for me and then left." SERIOUSLY? they left? that was the first bad. then they sent someone back fairly quickly (though i think he was there for someone else) and we got to the hotel. it was nice enough, but here was kicker number 2. they advertise "free internet access" in the rooms. however, what they DON'T tell you is that it's plug in. not wireless, which means if you have an ipad or iphone it won't work. Wireless is available downstairs, for 18$ per hour. otherwise, the hotel is clean, safe, the rooms were nice enough. i wasn't looking for the lap of luxury. i would stay there again. Staff was nice enough, the front desk was helpful if you needed anything from them.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Director of Sales at Swissotel Quito, responded to this review, August 15, 2011
Dear Guest,

Thank you very much for your comment, we are working to present the Swissôtel Quito as the option number one in the 5* Hotel category.

Thank you again for your comments. We hope that you will give us another chance to serve you.

Best regards,

Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 13, 2011

I spent 12 nights at this hotel during a recent business visit. Well maintained rooms and grounds. The breakfast buffet was included in the room rate and was exceptional. Fresh fruit and juices, hot buffet of assorted goods, cooked to order omelet or eggs, great selection of fresh baking. Went for sushi one night at the Japanese restaurant in the hotel and was found it to be very good. A bit disappointed with the steak restaurant in the hotel as there are better within walking distance in the neighborhood. A good place close for steak is called "Pavarotti" it's only a two minutes walk away and also has a good selection of wine. Good communication in English, Spanish, and German is available at the hotel and the service is always generous. Day trips organized through the hotel can be expensive when compared to local rates so check out alternatives and book according to our preferences. I will definitely go back as the location and value is good.

Room Tip: Nice grounds and spa for both men and women.
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  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Manager at Swissotel Quito, responded to this review, August 14, 2011
Dear Guest,

Thank you very much for your very kind words about our Restaurants. We closed our Steak House outlet for a total refurbishment opening in few weeks more a new booming concept restaurant with a complete new presentation and a special menu. La Locanda Restaurant will present a Mediterranean cuisine with Peruvian trends.

It will be for us a pleasure to welcome you again in your next stay in Quito and to present you our new La Locanda Restaurant.

Best regards,

Food & Beverage Director
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Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed May 17, 2011

I've stayed at this hotel a few times for business, and it is the most relaxing hotel I've ever traveled to. The service is top notch, the rooms are beautiful, and the breakfast buffet is the best I've been to, and the dinner options are numerous. Perfect for large groups, with great conference rooms and a large lobby. Fresh roses at the entrance are always a welcoming scent in the lobby. I've not had one bad experience with this hotel and their services. Check out is made simple and quick, which is a must when traveling with 50 people. I'll always stay at the Swissotel when I'm in Quito!

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Food & Beverage Director at Swissotel Quito, responded to this review, August 14, 2011
Dear Guest,

Thank you very much for all your kind words.

Best regards,

Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton,MA
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 1, 2011

Stayed at the Swissotel for 3 nights before our trip to the Galapagos. Large, comfortable room with great bed and amenities,helpful and courteous staff, great facilities! Would definitely stay there again!

Stayed April 2011, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Director of Sales at Swissotel Quito, responded to this review, August 16, 2011
Dear Guest,

Thank you so much for your feedback. We never get tired of hearing great comments about our hotel. We’re so glad you enjoyed your stay with us. Next time you are, here please ask us about La Locanda Restaurant, a new gastronomic booming of the hotel.

We are looking forward to see you again.

Sales & Marketing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, MN
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 24, 2011

Swissotel positions itself as a luxury hotel, but it's just another mid-range hotel like the Marriott, Hilton, etc. Check in took 45 minutes and didn't get requested room type. Beds are hard and uncomfortable. No shuttle back to airport as promised / advertised. Breakfast is hugely expensive at $25 per person compared to $2.00 to $2.50 at a local restaurant. Other meals are also very expensive compared to local prices. Limited wireless internet access. Overall very disappointing and expensive for what you get.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Food & Beverage Director at Swissotel Quito, responded to this review, August 14, 2011
Dear Guest,

Thank you for taking the time to fill out TripAdvisor comments. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.

The slow check in that you mentioned have been brought to the attention of our front desk department. While the lack of service you experienced is inusual and not the standard of our hotel; please received our apologies.

But on the other side regards our Breakfast, the price that you are mentioning is the price of our Buffet with an extensive selection of pastries, fresh juices, fruits, cheeses & cold cuts, as well as a hot station with a wide range of warm dishes & a egg station where you can order by the cook the egg dish you like.

We have also wireless Internet access in several of our Restaurants & Bar.

Thank you again for your comments. We hope that you will give us another chance to serve you.


Best regards,


Food & Beverage Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Top Contributor
303 reviews 303 reviews
206 hotel reviews
Reviews in 174 cities Reviews in 174 cities
301 helpful votes 301 helpful votes
4 of 5 stars Reviewed March 17, 2011

We stayed in front of Swissotel - Radisson, but we used spa-service and facilities. Pretty nice. Hotel is old-fashioned and renovation need, but luxurious sometimes. Good choice, but not perfect.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQUManager, Director of Sales at Swissotel Quito, responded to this review, August 14, 2011
Dear Lady & Gentleman,

Thank you very much for your comment, we are working in a renovation process to present the Swissôtel Quito Amrita´s SPA as the option number one in Quito.

Thank you again for your comments. We hope that you will give us another chance to serve you.

Best regards,

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Quito

Address: 12 de Octubre 1820 Ave. & Luis Cordero Street | La Floresta Zone, Quito 1721565, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#8 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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