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“Great Service” 3 of 5 stars
Review of JW Marriott Hotel Quito

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JW Marriott Hotel Quito
4.5 of 5 Hotel   |   Av. Orellana 1172 y Amazonas, Quito, Ecuador   |  
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Ranked #14 of 106 Hotels in Quito
Cocoa, Florida
Top Contributor
106 reviews 106 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
60 helpful votes 60 helpful votes
“Great Service”
3 of 5 stars Reviewed July 19, 2008

Just what you would expect from The Marriott, great service and American pricing.

The staff is excellent, the rooms nice and large, TVs are old, beds are not up to Marriott standards. The bathrooms are huge with shower and tub.

Good location. Pricey. A good place to use up your reward points.

  • Liked — Staff
  • Disliked — Prices
  • Stayed July 2008, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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788 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 2, 2008

This Marriott is probably the best that you can do in Quito. The only problem is that Quito's best is still not quite ideal.

The hotel is beautiful and in a beautiful setting. Many of the rooms have almost inspiring views of the surrounding mountains. The interior of the hotel is also tasteful and stylish. There are shops and restaurants and a very beautiful pool. The rooms were terrific except for the fact that they did not have flat panel HDTV's. The bathrooms were large and had huge bath tubs.

Why not 5 stars? There are still some deficiencies. The quality of service that you get at the hotel was good in some ways. The porters and people at the front desk were very helpful. But service was lacking in other ways. It took 40 minutes to have a waffle delivered by room service. In other places you can get a five course meal delivered in 15 minutes!

Ecuador is not known for having the best food in Latin America. Unfortunately, the Marriott reflects this fact. While the restaurants in the hotel offered food that was edible (and good next to surrounding restaurants) it was nowhere near the quality of food you can get in good hotels in the U.S., Europe or Asia.

If you're going to Quito this is the place to stay. The weaknesses don't reflect on the Marriott but on the location that it is in.

  • Liked — The view
  • Disliked — The food
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Chelsea, MI
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2008

After a long six months in Quito, and a series of travels throughout Peru, me and my parents ended our trip staying at the luxurious JW Marriott. Out of all the places we stayed, the Marriott was definitely the most Americanized hotel. It was what anyone from the United States would expect. Located directly within the heart of the city, near to the Mariscal Sucre, or what locals call "Gringolandia," it was close to almost anywhere you would want to go.

Overall, our experience was akin to that of any hotel in the U.S. Large, luxurious bathtubs, soft beds, and beautiful facilities. We did, after returning from a sidetrip to Mindo, have trouble finding a room whose wireless worked. We ended up having to switch rooms three times after having problems with communication between the hotel engineer (who only spoke Spanish) and the front desk. That was a little problematic, but the hotel gave us free wireless internet for the rest of our stay after the problem.

Pool was great. The restaurants were overpriced for Quito at large, but reasonable for the most part. We did have slow service at the Breakfast restaurant one day, but other than that, the food was great. The hotel recommends good places to eat, good places to do laundry, and will store luggage for side trips from the city. They also will provide transportation, if necessary, although you can save five or so bucks if you just walk down to the curb and hail a taxi yourself.

Overall, good trip for anyone wanting a luxury hotel at a bargain price. Well located, friendly staff, but more impersonal than most of the hotels within the city. If you're looking for an Americanized place to stay, the Marriott is it. If you want something more personal, look elsewhere.

  • Liked — pool, bathtub, luxury
  • Disliked — more impersonal than most Quito hotels
  • Stayed March 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Southern California
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 20, 2008

Intro: Stayed one night our last night in Quito before heading back to the States. We used points to get a free room, and they upgraded to Executive lounge on 9th floor

The Good: Service, Food, Rooms, Gym, Bathtub and shower, Beds, Outdoor pool and jucuzzi, executive lounge, awesome breakfast

The Ok: May feel a little corporate to some

This has the feel of a 5 star property. Grandeour and excellent rooms, great food, and a gym that would fit in along any in Las Vegas. I used the gym twice, night of arrival and in morning, they bring you a cold towel every 30 mins.

Rooms are large with big comfortable bed, huge bathroom with shower and oversized tub. TV has CBS, NBC, ABC and FOX in English. Wireless internet at executive lounge.

Service was aweome, they wrapped up some painting we acquired for free. Pool area was fun, 3 pools appear like 1, but are different temps. Hot tub is super small but piping hot.

Regular whirlpool tubs in avaiable in health spa for no charge.

Overall: I am not sure on the value cause our room was free but this place in my opinion warrants $200 a night

Advice: Quito isnt a pretty city, it looks amazing from afar but up close its pretty dirty with only a bit of charm in old town. Mariscal the main district is fun, but the main area (where you want to be) is actually about a 5 block by 5 block radius. If you want to escape from it all but still be close to Mariscal this is the best place.

  • Liked — Great rooms, Executive Lounge
  • Disliked — Nothing
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Louisville, KY
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 18, 2008

The following is my letter I sent to the Marriott:

We took some guests down to Quito, Ecuador last week and had a very poor experience at the Marriott hotel in Quito. The following is a brief summary of the major problems, and while my time is very limited, I think it is incredibly important this is put in writing, even if the losses have already occurred. The staff at the hotel was not helpful in resolving issues, and at times rude about the problems.

1. They charged our entire bill of $1742 twice. When we reserved the rooms (4 rooms, 3 nights) we put a credit card on file to hold them, and when we called the hotel to review some details they suggested we prepay since it was a large amounts of rooms and we did not want any problems. My agent went to the hotel in person and paid the entire bill, which we have a receipt for, in early March. While we were there they charged my cc that had been holding the room originally for the entire amount again mistakenly. At first they did not believe a mistake had been made, and until we argued with them persistently, they checked their records and eventually grudgingly and slowly fixed it. We were in their accounting office for over an hour, but this mistake had to be fixed, I could not afford to leave it.
2. They charged extra taxes to my guests, that the hotel said was a “new” tourism tax. I reimbursed my guest for this which cost us $30.00. When we checked in my guests put cc on files for extras, and even those who bought nothing were charged this tax. The hotel said it was a new policy upon check out but never informed us or our guests up front. We argued with them, but it was not worth it. This was separate from the entire bill and original quote which we had in writing and prepaid to avoid situations like these.
3. The charged us $30 .00 for airport pickup. This is the one thing that I am still trying to find in writing, but we may have made a mistake and not gotten it in writing, but we were under the impression was included in our group stay.
4. We were offered a welcome cocktail, but they did not believe us because the person who originally wrote our offer was no longer with them, and we did not have that paperwork with us that evening. They offered us a less desirable substitution of orange juice, which we had no choice to accept, because we had not brought our paperwork that evening to “prove” the issue to them.
5. I was credited only 5 miles to account #, I have faxed paperwork to your offices here in the US, but based on my other experiences, I doubt this will be resolved. The first agent I spoke to laughed at the problem because even he saw how obvious this mistake was, but he like nobody else could fix it, he is my favorite employee so far.

As you can probably tell I am not satisfied with the Marriott, and will not be returning ever in Quito, and I do not know in the US. We are taking another group down to Ecuador in December, and have already made reservations elsewhere. Since we started taking small tour groups down to South America, we expected problems with South American service. As of this point the only major issue we have had with any transportation company, attraction, accommodation, or restaurant in South American was with the Marriott.

By the way, this is the second time I wrote this letter because your website timed out. I hope you understand my concerns. Best, Adam

Stayed April 2007
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Ilkley, United Kingdom
Top Contributor
79 reviews 79 reviews
62 hotel reviews
Reviews in 53 cities Reviews in 53 cities
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed February 26, 2008

We stayed here as part of a trip organised by Celebrity Xpedition on the way to the Galapagos Islands.

The hotel is very attractive and we were allocated a lovely room with great views on the 7th floor. It even had a balcony.

As we were tired after the long flights from Uk we had room service which was OK and went to bed. At 12:00 midnight we were woken by the loud thumping sound of music coming from the night club across the road. The sound was coming in through the balcony door which wasn't sound proofed.

We put up with it until 2:30 am when we asked to move rooms! 20 minutes later we were in a different room away from the noise and managed a few hours sleep. The next night was OK but the music was on again.

This is a major problem at the Marriott. Beware of rooms to the right of the hotel as you look at the front. Ours was 705.

Other points: breakfast was good; public areas are light and attractive; the pool is beautiful; the staff helpful (at 2:30 am!).

Stay there but watch which room you get.

  • Liked — The pool
  • Disliked — The external noise at midnight
  • Stayed February 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama USA
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 17, 2008

My wife and I spent 4 nights in Quito for a short getaway, the Marriott is a great place to stay with a lot of amenities that make you stay pleasant. If you want a more Ecuadorian atmosphere choose another place, if you want plenty of room to roam around , this is it. The pool is great, Ecuador does not have a lot of pool weather, but it was warm and felt great, be careful of the sun, 30 minutes I laid out and was peeling in one week,The Latino Bistro was OK, nothing special, but the Hacienda was great, I had sea bass(outstanding), We are not big eaters and the coffee shop with a pastry was very good in the mornings, we did enjoy that, Now some important items, use the Marriott cabs, cost very little more but worth it,( cab to airport 10.00 dollars for 2) The hotel staff was outstanding, answered all questions and gave us suggestions, vice nice bar , roomy and a lot of TV screens. Rooms nice, large, nice bath, robes, ironing board, safe, comfortable beds. There is nothing to complain about, just a above average hotel with a good price, much cheaper then the same in U.S. One caution, don't walk around in the neighborhood, we got robbed about 300 feet behind and to the side of the hotel on our way back from the large shopping center about 15,20 minute from Hotel( forgot name of shopping center, very popular), not hotel fault for this, you can get robbed in Quito even in front of police station, just be careful, take Marriott cab, After I spent one hour on treadmill walked in lobby with my sweatty clothes and the staff thought I had been running outside told me not to run in neighborhood, dangerous. Took cab for 3 days to sightsee, great driver, he did as much shopping as we did,(Maciricio Sanchez was his name)We used him all three days, he made our trip enjoyable. If I were going to Quito tomorrow I would definitely stay at the Marriott again, you willnot go wrong.

  • Liked — Lot to do inside hotel, didnot have to stay in room
  • Disliked — Neighborhood
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Amazonas, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Quito
#6 Luxury Hotel in Quito
#6 Family Hotel in Quito
#6 Business Hotel in Quito
#7 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 241
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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