“Hit or miss hotel but still one of the best values in Quito for the budget conscious”
I've stayed at the Finlandia several times a year for the past 3-4 years. The hotel has grown and evolved over time with new rooms and floors added. The space is constantly being reconfigured. Your experience at the Finlandia will vary depending on which room you are assigned and who is working the front desk. The rooms on the 2nd and 3rd floor are generally best. Rooms on the first floor tend to be quite shabby and extremely noisy as they are either directly adjacent to the lobby or to the breakfast area. The 4th floor is a recent addition and the workmanship on that floor doesn't seem as solid. Walls are paper thin. If you get one of the more recently updated rooms, you will find yourself in a very simple room with all the basics you need but nothing extra. If you get one of the older rooms, though, you will likely be very disappointed.
All rooms have tiny but adequate bathrooms and good wifi. You need to ask for the code for the wifi, and it changes every 3-4 days. They have various routers throughout the hotel, so the signal strength is generally very good and service is reliable except on one occasion when it was hit by lightning during a storm. The water in the shower is reasonably warm but never too hot.
The management of the hotel is not always as professional as you might hope. The day time people tend to be better than the night people--which is unfortunate, in a way, because most international flights to Quito arrive at night. If you can put up with some inconvenience your first night you can usually get things straightened out in the morning. What kind of inconveniences? Well the most usual one is that they don't have the kind of room you were promised--or maybe not enough rooms at all. But other strange things that have happened to me such as having a room door that won't open with a normal key but only with the master key of the guard so that I can't leave the room and come back without going to get the guard to open for me. Another time they overbooked and a colleague and I had to share a room that smelled like mold and was about the size of a broom closet. Most recently, my 3rd floor room reeked of mold or mildew that left my eyes red and swollen. I had the night manager come up and sniff, but she couldn't do anything about it because they were full.
In general, I do advise, though, reconfirming your reservation at least once a day or two before your arrival. Even though my nonprofit uses this hotel regularly, they still mess up our reservations about 50% of the time. You should also re-confirm airport pick-up if you are using their service. I suspect they don't make the arrangements until the last minute and if you requested it at the time of reservation some time in advance, they very likely have forgotten to do it.
The ambiance of the hotel is somewhere between hotel and hostel depending on who is staying there. Sometimes groups of young people are there running back and forth between rooms and talking loudly or partying in the rooms (walls are thin), other times it is mostly business travelers and adult tourists who are generally quiet and respectful.
Breakfast is basic, but fine. The food at the restaurant (only open M-F) is also basic but fine--and relatively cheap. They provide you with a fresh bottle of water each day and have communal water coolers you can use to refill your bottles which is very nice.
Overall, it is a hit or miss experience, but for under $60/night including taxes and breakfast for a single, it is one of the best values around. You won't find anything comparable for that price elsewhere in Quito.
Ask for a renovated room on the 2nd or 3rd floor. Exterior rooms tend to have street noise. Interio...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.