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“Fabulous Customer Service” 5 of 5 stars
Review of Holiday Inn Express Quito

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Holiday Inn Express Quito
3.5 of 5 Hotel   |   Avenida Orellana E6-54 | y Calle Reina Victoria, Quito, Ecuador   |  
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Ranked #18 of 106 Hotels in Quito
Salt Lake City, Utah
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
“Fabulous Customer Service”
5 of 5 stars Reviewed November 26, 2013

From the front desk check in til when it was time to check out-everything was smooth and friendly. Thanks for arranging transportation. The food was delicious and the coffee was the best I've ever tasted. The hotel, lobby, and rooms are updated and impressive. The free wifi and the views from the gorgeous fitness room was perfect. Thanks for a good time.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, November 28, 2013
Dear Guest,
Is really nice to receive your warm message.
I appreciate your words and is nice to know that our service made your stay more comfortable.
I am going to transfer your words to tne entire staff.

Have a great day.

Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    92
    73
    9
    2
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, CA
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 21, 2013

My bandmates and I stayed here last week while on a trip/tour while we gave music masterclasses at a University. The hotel staff were courteous and lovely, my room was spotless, and had all the amenities I needed to make my stay comfortable. Bottled water, comfortable bed, safe in the closet. The place was a delight!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, November 28, 2013
Dear Guest,

Thanks for take few minutes to write this lovely message.
I appreciate your kind words, is nice to receive your notes. This only compromise our staff each day to improve our service and give our best effort for our guests.

Have a great day

Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cocoa fl
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed October 5, 2013

We were shuttled to the HI Express after our LAN flight out of Quito was "reprogrammed"...We arrived at 5:45 AM after a long delay at the airport and the long bus ride back to town. Although they had not been forewarned, the staff treated us so nicely...accommodated about 30 of us in a timely fashion. The rooms are clean, well equipped with wifi, cable, bottled water. The breakfast is excellent and there are nearby restaurants as well.

While LAN dropped the ball in dealing with the flight delay, the staff at the Holiday Inn went above and beyond to take care of us and keep us informed of further delays and schedule changes.
So a big thumbs down for LAN Airlines and a HUGE thumbs up to this HI...

Room Tip: Some of the rooms look out over the city which is nice.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, October 14, 2013
Dear Guest,
We always tried to give the best service.
I appreciate your kind words, is nice to see that our service helps you during your stay.

Today is a cloudy day, but your comment make our day shine.

Best Regards,
Lorena Suarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usersav
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2013

Michelle the front desk manager was so helpful with my booking, a delight.
She helped me so much and is an asset to the holiday Inn
Melisa is also really professional and pleasant
The room is spacious I am here with my son. The free wifi and free breakfast a bonus .
I really can't recommend this Hotel more the staff speak English they are pleasant helpful and accomadating. My check in at midnight was really smooth and the receptionist male forgot to note his name was genuine and warm a lovely surprise after a 20 hour journey .
It's safe it's clean and the staff amazing . I am coming back after Galapodos trip for a further 4 nights . Thank you to the team . I leave tomorrow but look forward to my return

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, September 18, 2013
Dear Guest,

Is nice to see that our staff help you during your stay.
We are very glad to know that you will come back soon, I am sure that your stay in Galapagos will be wonderfull, is a magic place.

We work every day for our gue
Have a great day.

Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, OR
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

Quick and efficient check-in, good-sized room, big and modern bathroom with awesome shower, everything incredibly clean, and the most amazing view from the roof-top gym/exercise area.
I would highly recommend this hotel to anyone going to Quito, and wanting a clean, quiet, nice place to stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, September 18, 2013
Dear Guest,

Thanks a lot for your kind words, your comment makes sense of our work. Is nice to know that you like your stay.

Have a great day
Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandefjord, Norway
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 2, 2013

This hotel was a very good decision for our stay two weeks stay in Quito (due to a business trip). it´s location makes very easy to get to anywhere in the city at anytime. The breakfast is OK (it could improve) but you can imagine after two weeks everyone gets a little tired of the same food. The important is that is good enough to get out of the hotel for a working day. They offer internet over all the hotel, the WIFI is ok, sometimes gets slowly and in the rooms you also have the option for the cable connexion (it is faster).

The rooms are big enough and higher the floor better the view. The gym in the 12th floor is a basic but good addition if you want to train a little. The Views from the terrace in the same floor of the gym are AMAZING.....

The service is one of the strong points of this hotel, the staff is very friendly and makes the most to help you in your everyday issues. (especially the reception staff). There are taxis in front of the hotel all the time and the options for dining around can satisfy all the tastes.

Definetelya place to stay for business trips in Trip (and also for short stays)

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, September 3, 2013
Dear Guest,
Thanks a lot for your comments.
Your words help us to improve our service each day.
We are going to share your note to the staff.

Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013

My wife Subhadra and I stayed in Holiday Inn Express Quito for a week. We love this hotel as this is clean and comfortable. We were on 7th floor and a fabulous view of Cotapaxi volcano, which is 17 miles south of Quito. We were served with a free breakfast every day with fresh juice from oranges and fresh cut pineapples, apples, etc. This hotel has no restaurant, but who came from US would like to go to McDonalds or to Burger King as they are across the roads and if one wants Ecuadorian food, there are plenty of restaurants within a dollar (by taxi) distance! The city of Quito deserves mention as a desirable destination for everyone!!

Room Tip: Ask for a room with a view of volcano Cotapaxi!
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXQuito, Director of Sales at Holiday Inn Express Quito, responded to this review, September 3, 2013
Dear Guest,
It is nice to see that you like our facilities and service.
Have a great day and we hope that in your next trip to Quito we could attend you at the Hotel.

Best Regards
Lorena Suárez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Quito

Address: Avenida Orellana E6-54 | y Calle Reina Victoria, Quito, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#7 Business Hotel in Quito
#18 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Express Quito 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
Holiday Inn Express Quito Hotel is located at Francisco de Orellana Avenue, one of the most important in the capital city of Ecuador. It is situated in the financial and commercial area, surrounded by state-of-the-art shopping, cultural and tourism centers. Just 15 minutes away from Mariscal Sucre Airport, its location offers immediate access to the trendy area of the city with local bars and restaurants and the wonderful Old City of Quito, Cultural World Heritage Site. Its modern architecture is aesthetically and functionally integrated to a house built in the 50s, considered to be City Heritage. In an environment of great hospitality and excellent service. Holiday Inn Express Quito Hotel welcomes you to Ecuador. ... more   less 
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Also Known As:
Holiday Inn Express Quito Hotel Quito

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