It started that I couldn't book this Hostel from home because they wrote me after writing 2 mails that I should call them to make my reservation... So I called when we arrived in Quito to make the resevation - we booked a room for 55 dollars. When we arrived they showed us 3 rooms to choose, after choosing the girl from reception called somebody (I think the boss). Then she told me that this room costs 97 Dollars but she will makes a discount because we stayed 2 nights. The room didn't have warm water so that we had to take our shower next to the pool... I would expect for 60 Dollars that they have warm water especialy when they are located next to a therme. The room was icecold (no heating) and they didn't clean it during our stay. Good for me that I speak Spanish because the staff don't speak any English. Positive: kitchen and thermal pools.