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“Nice and Noisy” 5 of 5 stars
Review of NU House Boutique Hotel

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NU House Boutique Hotel
3.5 of 5 Hotel   |   Foch E6-12 y Reina Victoria, Quito 593, Ecuador   |  
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Ranked #36 of 109 Hotels in Quito
Certificate of Excellence 2014
Plano, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Nice and Noisy”
5 of 5 stars Reviewed March 18, 2013

A note about my five stars. I rate based on how the reviewee (a hotel in this case) scores in relation to other like hotels (in this case "boutique hotels") within the category (in this case, hotels). The Nu House cannot compete with a The Ritz, but it does against others in the boutique segment.

We did not stay long at the Nu House. Our flight got in around 10:30 and after gathering the luggage and the drive to the hotel we did not get into our rooms until after midnight. Also, we were flying to the Galapagos early the next morning so our wakeup call was set at 4:30 AM.

That said, I liked the place for what it is. It was clean and the people at the front desk were helpful, friendly and attentive to our situation. The man at the front desk set up our return shuttle, made the wakeup call and had a box lunch ready for us when we got downstairs (because we were going to miss the free breakfast). They also have free wifi.

Here is the possible down side to the hotel. It is right on a busy square. There were people in the square eating, drinking and dancing until very late. There are rooms closer to the square and some that are on the other side of the building. We arrived on Friday night/Saturday morning so maybe it’s just a weekend event. The noise did not bother me; I enjoyed hearing the revelry and slept well.

Two of us went down after checking in to get something to eat. We chose to sit on the patio of the restaurant that is attached to the hotel. The menu was all Spanish and the only server that spoke English was a Cuban girl who spoke very little. Despite this, we ordered drinks and dinner and enjoyed the food, music and dancing.

All in all I can't complain. The hotel was clean, the people helpful and the price was reasonable (I think we paid $80-100 a room).

Room Tip: This hotel is in a busy city so there will always be some noise. The Nu House is set on an active n...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, March 25, 2013
Dear Guest,

Thank you so much for your kind comments, we really appreciate them. The Nü House Boutique Hotel is located in a very strategic place where you can find everything nearby. We focus a lot on service and we are pleased that you like it. The Nü House Boutique Hotel staff is very qualified and we can help you with any requirement you might need during your stay.

We are looking forward to hear very soon from you

Hope to see you again

Best Regards,

NU HOUSE BOUTIQUE HOTEL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Top Contributor
114 reviews 114 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 17, 2013

They are located in the middle of the nightlife. But, the area was not appealing to me even I am not afraid of having fun at night.
The hotel looked really fashionable and contemporary in their website, however, it wasn't as great as I expected.
The breakfast was average. The service was good and was no hick-up.

Quito was just not for me. The air was too thin and I could hardly breathe.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, March 25, 2013
Dear Guest,

Thank you for your comments, we appreciate them. The Nu House Boutique Hotel is located in a very strategic place, in fact we were named as Quito´s touristc place, of course you can find as many things as you want, if you need something we´re sure you´ll find it. I would like you to inform you that our city is located at 2800 mts high sea level so we kindly recommend you to keep that in consideration in order to prevent any concerns. Quito was designated as tourist destination by the National Geographic, our people are very friendly, kind and helpful.

We´ll invite you once again to visit our city and see all the goodness we can offer you.

We are looking forward to hear very soon from you.

Best Regards,

NU HOUSE BOUTIQUE HOTEL.
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Quito, Ecuador
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 16, 2013

its an ok hotel, its decor is modern and interesting. but the service was not very pleasant, the desk staff were busy text on their cell phones than to help the guests. when we spoke to the "manager" which we beleive was not we just got excuses and stories how the service will be improved. it may have happened but not while we were there.
the food at its "q" resturant was not very good, it had bee sitting around and it was mushie. the drinks were bladly made and the bar staff could not get the "frozen" ice in the margarita that we returned 3 times. finally we just had a beer.

Room Tip: good to another hotel aways from the noise, drugs, prostitues and screaming young drunks on fridays...
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, March 27, 2013
Dear Guest,

Thank you so much for your comments, we really appreciate them. We would like to send our apologies for the major inconvenience that you had. I must say that we´ve been having rotating staff and that was why we´ve experienced some troubles but luckily we overcome them. About the restaurant I must say that we thank your honesty and for sure tit will serve us to improve our service in order to achieve the desired excelence. Regarding what you said at the last part, It was unfortunate that during your stay in Quito these randoms events occured, but luckily the area has been declared a turistic zone which will decrease these problem in the future by increasing police and private security presence in the area.. Like in all touristict destinations of the world, it is always sound advise to be careful in new sorroundings to avoid any incidents. If you ever decide to come vist our amazing city, we would love for you to stay at the NU HOUSE HOTEL again.

We are looking forward to hear soon from you.

Best Regards,

NU HOUSE BOUTIQUE HOTEL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, CT
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2013

Excellent place to stay in Quito. You can't ask for a better location in Plaza Foch. The rooms were clean and very cost effective. Breakfast buffet at the restaurant adjacent to hotel is great (you get breakfast coupons each morning). Some front desk staff didn't seem that friendly, but that was a minor concern. I would stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, February 22, 2013
Dear Guest,

We really appreciate your kind comments, these ones make us work really hard in order to achieve our desired service. Nu House Boutique Hotel is located in a strategic place where you can find everything nearby. I would like to inform you that the Q Restaurant belongs to the Nu House Boutique Hotel. I would like to send our apologies to you, if you feel something wrong about one of our front desk´s staff, we thank you again that way we can constantly improve our service.

We hope to see you again.

Best Regards,

NU HOUSE BOUTIQUE HOTEL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
94 reviews 94 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 31, 2013

Nu House hotel is very well located, right in Plaza Foch, surrounded by informal restaurants and bars. It is also very close to other restaurant areas such as Isabel la Católica Street, when you can fine much better restaurants.
The first room that they gave me was in the 4th floor, it was extremely small, and with no air conditioning, so it was really, really hot, and by the way, it was January.
I asked for a change of room and they gave me a new room facing the street, which was bigger (however still small) and with a/c, really different from the first one.
Rooms where very clean and with basic stuff, but it was very unconfortable for working, since it has a folding table and a bench with no back support, which is not confortable after sometime.
Internet was included and worked very good everywhere in the hotel. Breakfast was included and was very limited buffet. I asked for an expresso and it was not included.
In general is a decent place and a good value for money if you only want to sleep there.

Room Tip: Ask for rooms facing the streer or plaza Foch, those are the best.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, February 7, 2013
Dear Guest,

Thank you for your kind comments, we really appreciate them. Nu House Boutique Hotel is located in a strategic place where you are near from everything you might look for, such as restaurants, bars and so on. Our rooms are quite comfortable and very well equipped with all componets you might need when you are a traveller either for business or tourism. We are going to take in consideration all suggestions you´ve done, in order to give our guests the best lodgment.experience in our city.

We hope to see you soon.

Best Regards,

NU HOUSE BOUTIQUE HOTEL.
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Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 8, 2013 via mobile

Felt like a small boutique hotel. Location is great - right in the mariscal square.
Rooms were clean and modern. Airport transfers were not free and were actually quite expensive. 12$/person plus a 22% tax. I found this to be a lot considering many hotels provide the service for free. We had arranged for a boxed breakfast due to early departure for a tour. Staff indicated this would be no problem. When we were ready to leave the next morning the kitchen staff had not prepared anything. So we were forced to leave without breakfast. Overall a nice hotel but there certainly is room for improvement

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, January 15, 2013
Dear Guest,

Thank you so much for your valuable comments, that make us work even harder to give the best service to you. We know every day we must improve in order to achieve our desire goal, which is give our guests and excellent service and help you with any requirement you might need, make you feel as you were home. Your feedback really help us that is why we appreciate it. About the transfer let me kind inform you that most of the 5 and 4 start hotels of Quito charge you this cost, in fact we are going to have a new airport which is going to be located in the sourrondings of the city, therefore the price of the transfer will increase due to the distance and this procedure is going to take all hotels in Quito.

About your breakfast issue, we are really sorry about what happened, we had a problem with coordination between the front desk and the kitchen but anyway this is something that we must take in consideration and I assure this kind of troubles won´t happen again, we are really sorry for it and we hope to see you again, and I will assure you won´t regret it.

Looking forward to hear soon from you

Best Regards,

NU HOUSE BOUTIQUE HOTEL.
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Fayetteville, North Carolina
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 4, 2013

We arrived in Nu House and stayed for one night during a 24 hour layover in Quito on our way to Santiago. Upon our arrive we were bumped up to a suite! The service was excellent, they arranged our transportation to and from the airport, and the views of the city were fantastic. The neighborhood is a bit loud, but that means plenty of nightlife for those who are interested as well as plenty of police presence in order to keep things safe. I highly recommend Nu House.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you so much for your kind comments. We are highly honored by your words because that give us the strength to go on with our work. We want to make our guest feel as they were home and that is why we focus on service a lot to give you the best experience ever. Our staff is well trained and they can help you with any requirement you might need. Besides this area is a very startegic place where you can find everything to have fun and of course to rest as well.

We hope to see you again.

Best Regards,
NU HOUSE BOUTIQUE HOTEL.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about NU House Boutique Hotel

Address: Foch E6-12 y Reina Victoria, Quito 593, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#30 Romantic Hotel in Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NU House Boutique Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Nu house is the only hotel in Quito situated inside the Plaza Foch. Located in the heart of Quito's tourist and entertainment district, La Mariscal. The location is important because Quito's best and most frequented restaurants, bars, lounges and discos are at the footsteps of the Nu House Hotel. Nu House's design, with its beautiful wood facade, stands out as the most chic structure in Quito. Our guests will be immediately transported to pleasantly relaxing rooms that incorporate wood, stone, in an ambiance that is both natural and modern. Nu House boutique hotel prides itself on providing its guests with a unique experience. With its modern design, attentive staff, and incomparable location, Nu House boutique hotel is the perfect destination for both the leisure and business traveler. ... more   less 
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Also Known As:
Nu Hotel Boutique

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