I normally use the hotel chain when travelling within Chile and Diego de Almagro hotel in Valpraiso does well to keep the standard of the chain. I read the negative reviews here before using the hotel but dont have any complains regarding security and the restaurant. Room service from the restauarant was fast and on time; as you can see from one of my photos the room includes a safe where you keep your valuables; checkout bill also reflected what I had used during my stay. My booking was for 2 nights and I found the hotel affordable. The only complain I had was that checking out was a bit slow. An English speaking lady (who could speak dutch, spanish and english) was very helpful and cordial during the process.
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