The hotel is clean & the staff are very friendly and helpful. A few of them speak English but most of them don't. Nevertheless it seemed relatively easy to communicate with them - if something was quite important they would find an English speaking staff member to communicate with us. All of the hotel that we saw was very tired & screaming out for a renovation although I don't know where you would start because at some point (not recently) they have obviously tried to "refresh" the hotel by painting absolutely everything - even detailed wood trim has been thickly covered in paint. All the doors, wood trim, etc in the halls & rooms have been covered with the same paint. Although the hotel is clean - it doesn't seem as clean as it should because everything needs refurbishing. The towels are another story - they may be clean but they are incredibly grey. The breakfasts are good, nice variety of fruit, pastries, some cereal, yogurt & bread that you could toast. There was always scrambled eggs as well.
We stayed for 6 nights and the first day we noticed that our sink was slow to drain. We called & someone came & tried to fix it. She called someone else who helped her & then told us - it is slow but it works - just be patient. The next day someone else came to fix it and was unable to so called someone that spoke English that told us that a plumber would be over in the afternoon to fix it. We didn't see a plumber and it was still slow draining after that and by the time we checked out it didn't drain at all....
The location is very good - in the business, financial district of Las Condes. Very clean area with lots of good restaurants close by. Also, very close to the subway station. The subway is very easy to use and a great way to get around.
Free WiFi was great and worked well in the rooms but one day we had a meeting in one of the downstairs meeting rooms and couldn't get the WiFi to work. After a couple of hours they finally realized they didn't have the router down there turned on...
The whole hotel could use a little attention to detail.
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