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“the only place to stay” 5 of 5 stars
Review of Casa Moro

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Casa Moro
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Corte Suprema 177, Santiago 8320000, Chile   |  
Hotel amenities
Ranked #1 of 119 Santiago B&B and Inns
Perth, Australia
Top Contributor
92 reviews 92 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
85 helpful votes 85 helpful votes
“the only place to stay”
5 of 5 stars Reviewed December 29, 2012

The first question Walter asked when he picked us from the airport (after warm, welcoming graciousness) was "Why have you come to Santiago?". I told him we wanted to understand Chile's contemporary society by finding out about its political history.

And off he went. We got a colourful, personal view of what makes Santiago and Chile tick now and how the past 40 or so years of political upheavals have shaped the psyche of today's sophisticated younger people who never experienced the dictatorship and those damaged souls who survived it.

Everyday Walter and Marcello and young Canadian Kenna (who came to teach English for a short while and three years later is still there) gave us their enthusiasm, insight and pointers for places to visit while enjoying hearing our discoveries of this fabulous city.

We stayed four nights in a comfy king ensuite bedroom, spacious and artistic with wonderful photos by Connie Imboden. Quiet too, even though our outlook was onto the street. Yes, our room had real windows that we could open and watch the locals washing their cars, which they seemed to do non-stop.

It's a homely feel with the sounds of the adjacent school's children laughing and its bells ringing to mark the day and 4 dogs lounging on the sofas, their very passiveness forcing us to unwind.

The casa is an eccentric art gallery, lovingly curated by its artist owners, and its doors hang at angles, the bedroom cornices don't match. Floor levels and step sizes are irregular.

I spent time collecting my thoughts in the mid-storey patio, surrounded by curios, birds, plants and 3 cats drifting through, just checking with me in case I needed to pat them.

In spite of the casual home-like ambiance the casa is a professional operation. Breakfasts are a highlight and every morning there is some kind of surprise food. Our laundry was efficiently done and the room well cleaned.

Santiago was the first stop on our South American trip and Casa Moro was a truly excellent beginning. Thanks to all the people and animals for taking care of our needs.

We enjoyed Santiago so much, it is a very cultured, serious/fun city and very easy for independent tourists to get around. Don't miss the free museum of the disappeared and bring plenty of tissues for your tears.

Room Tip: all the rooms are unique.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

Walter and Marcello, the owners of Casa Moro, are the consummate hosts. We were invited to Join them and eight of their friends for Christmas dinner. A wonderful and warm experience. The bed and breakfast is clean and has fantastic ambiance with one of the best beds we've ever slept in. The breakfast was wonderful and was dinner( ordered separately to your stay.). We loved spending time at Casa Moro...it felt like a home away from home!

Room Tip: We were in room 1. It was lovely with a beautiful tree outside the window. We also liked having a...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego CA
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 25, 2012

Casa Moro is your home away from home. Marcelo and Walter are proud owners of Casa Moro and do a fantastic job, not only in the upkeep of the rooms and house, but in the personal service they provide to their customers. They treat you like family! They spend time with you to give you an introduction to Santiago, recommend places, restaurants, bars, parks, etc; during the process you feel the warmth and honest welcome from both of them.
The property is fantastic if you love art and personal touches in the décor. They have a beautiful terrace on the second floor with a table and chairs, wonderful flowers and decorations; it was very peaceful.
The rooms are very clean, and tastefully decorated. I have no complaints whatsoever.
Breakfast is absolutely delicious, with home made breads and jams, coffee, tea, fruits, yogurt, eggs, etc. It is served in a beautiful dinning room.
The location is PERFECT! In downtown close to everything, but the street is super quiet.
I loved Casa Moro, but what I liked the most about our experience were Walter, Marcelo and the "gang" (including their adorable four legged kids); you can feel the happiness that exist in the house.
I highly recommend my "home away from home"

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2012

Casa Moro is a fantastic place to stay in Santiago. Walter, Marcello and Kenna are so friendly and accommodating, and add to that the happy-go-lucky pets, it is a great place to stay for first timers in Santiago. When we arrived, we were greeted like old friends. It was such a good feeling after a long flight from Australia. We stayed here for 2 nights at the start of our South American trip and liked it so much that we ended up staying for another 2 nights at the end of our trip too.

The rooms are smallish, but considering the location, you don’t really notice it that much. The bathrooms are simple, but everything is clean and tidy. The metro is a short walk away and is very easy to use. If you are feeling adventurous, the guys are more than happy to suggest and book tours/restaurants/etc. for you.

The breakfast is really good, Marcello’s huevos (eggs) are great, and the coffee is a great kick starter in the morning (Because we found it to be one of the best in all of Santiago). Walter is a great guy who has plenty of time to help the weary traveller. We paid extra to have Walter pick us up from the airport, and are so please we did. We had a great chat in the car on the way to the accommodation.

Kenna is an amazing person and she is what really makes casa moro #1. She is generous, happy, and willing to go the extra mile for you. She even took us out for drinks one night after she finished “work”. She has such a beautiful soul and made our Santiago truly special.

Casa moro will always be remembered for the incredible staff, the friendly travelers that pass through, and for our first introduction to our now favourite drink, Pisco Sour :-)

We highly recommend staying here.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
102 reviews 102 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 9, 2012

in the middle of busy Santiago, this cute little place is a welcome reprieve from the hustle and bustle. Close to subway, market and many sites but on a tiny, quiet street. Nice room with shared bath overlooks the street. Very warm welcome by Kenna who did give us lots of good information which made our stay even more pleasant. Lovely breakfast with great homemade scones and fresh fruit. Two nice patio areas at the back was very pleasant. We paid for a late stay on our last day and had Walter take us to the airport, which took a lot of worry and pressure off. It meant that we could enjoy the day and just rush back in time to leave. A very nice feature of this homey place. Many pets here, but not intrusive in any way. Wifi was nice to have.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2012

We arrived at Casa Moro in September after a long flight, and were greeted with coffee and cakes. Walter, Marcelo and Kenna are exceptionally welcoming and helpful, and provided the best tips on how to get around, restaurants, things to do and everything else about Santiago. Since we were there during the Chilean national holiday, the Fiestas Patrias, we joined them for a great lunch they prepared, and on another day the restaurant they recommended at the Mercado Central, Mares de Chile, was fabulous. There are plenty of animals at Casa Moro, but they're all very friendly and well-schooled, and only add to the cosy atmosphere. Our room was pretty, individual and, again, cosy, and there isn't much traffic noise from the narrow street. The breakfast table is also a convivial place for chatting with fellow guests, and the location is great too, a short walk from La Moneda and well-placed for Metro connections.
Thanks/Gracias Walter and Marcelo for creating such a lovely place!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Freiburg im Breisgau, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 5, 2012

It is a very warm welcome you get at Casa Moro from all its people&pets. Wonderful cosy rooms, great staff giving you a great introduction to the city, what to do, how to get to places, where to eat, dos and don'ts. Delicious scones, freshly baked by Walter every day - what a delight!
A very warm hearted place that makes you really feel at home and enjoy....
It is locaed very centrally in the city of Santiago - very close to the metro, but also in "walkable" distance to the center of Santiago.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Moro

Address: Corte Suprema 177, Santiago 8320000, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #1 of 119 B&Bs / Inns in Santiago
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
We are located in the heart of downtown Santiago just three blocks from the Presidential Palace and metro. The street is charming and tree lined and very safe for late arrivals. We are great cooks and offer dinners on request. Along with our four legged friends, we will do our best to ensure you have a pleasant experience here at Casa Moro. ... more   less 
Also Known As:
Casa Moro Hotel Santiago

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