I tried to book a room thru the booking form they have on their website and after filling it in (including my credit card info) there was a message saying that they would contact me to confirm my reservation. Almost one week later as I did not hear from them I decided to call the hotel. The lady who attended the phone did not speak English and I tried to keep a conversation half in Portuguese, half in Spanish. It turned out that she could not find my reservation and sounded surprised when I told her I had done it thru their website (???). I even checked if I had called the right place, checked the address and hotel's name and yes, I had called the right place.
Even though they had no record of my previous reservation, the lady said they had rooms available for the 3 nights I was planning to spend there. She said it was all right, I had a reservation now.
For my disappointment, when I got there 3 days later at 3:00 am, the front desk lady (whose voice was the same from the person I talked over the phone) checked her papers - yes, she checked a huge book, not the computer - and said there was no reservation for us!!!
We were tired and it was the middle of the night, so she arranged the only room available for us to stay until 12:00. The room was in the 3rd floor, there was no elevator and nobody to help us to carry the luggage. The room smelled like cigarrettes and it was really noisy. There are lots of pubs in that street and many universities around... really noisy place and terrible experience. Next day I moved to Nippon in the same neighbourhood and it was great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.