We stayed here three nights as part of a tour group. It's located on a quiet residential street nearby several embassies in the Providencia district. The room was spacious enough and clean, the bathroom similar although it was showing a bit of wear and sloppy craftsmanship. The beds were comfy but the pillows were wafer thin. The room was equipped with a minibar and, believe it or not, the prices of the contents were quite reasonable. We were there over the New Years period and the few pubs in the area were closed early or not open at all so we raided the minibar without guilt. There was a small bar and restaurant in the hotel but it was never clear when they were open except for breakfast, maybe as a result of the season. The breakfast buffet was more than acceptable. Other restaurants were reasonably close. One was down the street, and several more were a couple of blocks further away near the subway station. A small pool is on site and it appeared to be clean and attended to. Some staff were helpful, others seemed indifferent... generally, it appeared that they were not particularly well trained. Most were young and perhaps this was their first employment in the hospitality industry. We were paying in the neighbourhood of $100.00 per night and in the Santiago market, I'd guess that would be a budget hotel. I would rate our exerience vis-a-vis what we paid as slightly above average and reasonably good value.
To synopsize, the positives - quiet, reasonably convenient to the subway and restaurants, clean, decent breakfast. The negatives - the rooms show some wear, it may be too out of the way for some travelers, staff service varied, other services seemed haphazard. Overall impression - 6/10.
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