The building is nice as is the district. Conveniently located near the main blvd (Apoquindo) and two Metro stations. But the problems are significant. Starting with heat and AC. My last visit was Summer 2013 and the days were warm but not record setting. The room AC could not keep up with the day and by evening it'd be nearly 80 degrees in my room (there were a group of use, we all had the same experience). Only two small windows available for ventilation, so it was not cool enough to sleep until after 2am. This was aggravated by the daily remaking of the bed wherein the hotel staff insisted on stacking blankets and comforters - really?? - on the bed, which I then had to remove. In fact, the hotel turned off the central AC at 9pm so in the evening it was nothing more than a fan. I'd stayed here in the winter, and the reverse problem was true - the room was far too cold to be comfortable.
Lesser but still important defects: Internet was both very slow and unstable, losing connection frequently and the entire system being down perhaps 15% of the time. My mini frig - a promising respite from an overly hot room - didn't work either. The light came on but no cooling. Despite twice daily reassurances that they'd fix this, after 4 days it never was. The buffet breakfast never varies - stale breads, over cooked and watery eggs, and meat I could not identify and dared not touch. And finally, while the staff was polite enough, they were poorly trained - or simply incompetent.
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- Also Known As:
- Leonardo Da Vinci Santiago