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“Post Ski Holiday” 5 of 5 stars
Review of Hotel Ismael 312

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Hotel Ismael 312
3.0 of 5 Hotel   |   Ismael Valdes Vergara 312, Santiago 8320089, Chile (Santa Lucia)   |  
Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #4 of 173 Hotels in Santiago
Gold Coast
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Post Ski Holiday”
5 of 5 stars Reviewed July 15, 2014

Great location, very safe & secure, excellent staff that speak english and have great knowledge about the area. Clean modern rooms and great b'fast. Nice pool on level 9. Free wi-fi in rooms. Nice coffee shop in foyer.

Room Tip: rooms with park views are great, but the dogs fighting in the park may keep you up!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
    108
    33
    5
    1
    0
See reviews for
4
67
16
33
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2014

I have now spent two periods of several days in this hotel. It is a small, modern hotel in a lovely, central location across from a park and near the university part of town. The rooms are excellent, with small balconies and the central area is usually bustling with younger travellers from many countries. There is a good continental breakfast and the room rate is very reasonable for the room and location. I plan to keep staying there whenever in Santiago for business or pleasure.

Room Tip: All the rooms have good showers but no bathtub, unless you are prepared to spend much more for the o...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed here one night (room 513) and liked the design and location of the hotel. Located on a linear park, this hotel is near the busy Bellavista area and a nice area just to the southwest of the hotel (where we watched in style- Chile in the World Cup).
The hotel staff was nice and the complementary breakfast was perfect! The only thing missing was a nice quiet hotel bar for a quick evening night-cap. (There are some nearby restaurants, though.)

Room Tip: Ask for a nice park facing room with small balcony.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 2, 2014

We booked this with some scepticism, wondering about the OTT reviews. We were lucky to get a great price on the Ismael suite and just loved it. Two small balconies with great views of snow covered mountains and overlooking Parque Forestal, wonderful bathroom space. If you like conventional bathroom layouts this would not suit but this is boutique, luxury and quirky.
The food (breakfast was included) was ok, we got a little confused about what it covered, for instance the muesli and yoghurt are not on the menu & we didn't realise we could have that as well until our last day. If breakfast is not included there are many cafes around that would be fine.
The staff were unfailingly charming and helpful. Nothing was too much trouble for them to either advise or arrange.
The location is wonderful. For restaurants in Lastarria such as Opera and Mulatto and so many more it's perfect. A short walk to Santa Lucia, Bellavista, the main squares. We really enjoyed La Vega Central and Mercado Central. La Vega Central was a delight of colour and people watching. An accidental stumbling on the changing of the guard at the Presidential palace was a ,plus.

Room Tip: The Ismael Suite overlooking Parque Forestal was very quiet & the views great.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 20, 2014

A wonderfully-located boutique hotel near to both the city centre and to the trendier, younger parts of Santiago. Rooms immaculate if slightly on the small side. The service was impeccable, however, which makes a difference when you’re only staying somewhere for a brief period, as I was. The breakfast was somewhat basic (muesli, fruit and yoghurt), but pleasant. There was also a swimming pool. It’s small, but personable, light and beautifully designed. I was only staying overnight before flying onto Argentina, and I’d definitely recommend it from that perspective, although the EcoHotel is around the same price (albeit slightly farther out of town) and edges it out just in terms of sheer personality.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 17, 2014

We were looking for a place that was not a cookie-cutter, cold, corporate hotel. We wanted a place that was close to Universidad de Chile, great restaurants, the Metro, museums and nature. This hotel achieved on all fronts. We had never been to Chile and we were looking for a place that would be warm and friendly, super clean, and up to date. Again, the room was beautiful and spotless, with a view of a wonderful city park, and a balcony where you could see the nearby hills and even the edge of the Andes, which was super cool! I do not agree with NYtraveler6 who criticized the breakfast, quite inaccurately, by the way. You get to have 4-5 different things from a very wide range of choices. You can get a ham and cheese sandwich, even a roast beef or chicken sandwich, and these are not "warmed up" as he claims, but rather, prepared fresh for you moments after you order. There is a very wide range of pastries and muffins, very fresh croissants, fruit, and fresh squeezed orange juice or strawberry juice, and a wide selections of coffees, teas and hot chocolate. We stayed for seven nights and were never disappointed. And of course, the breakfast was included in the daily rate. The Wifi was flawless during our stay and it was fast as well. Room service was consistently excellent, so I do not know what he is saying about room service being non-existent. We also needed some extra tissue and tiolet paper one night at 9 pm and the night manager personally came up to deliver it and even put a new roll of TP himself. What more could you want. As far as the shower being inadequate, I personally found it superior to most of the hotels in the US at similar daily rates. The shower is a shower wand that adjusts from a wide to a narrow spray depending on your preference, and it has a long hose so you can clean yourself much more easily than with a fixed shower head. Mr. NYtraveler6 also complains that the shower water spills out. Well, that could happen if you do not pay attention to where you are pointing the shower head, but that is a matter of physics, not something that the hotel can control. The hotel manager says that within 6-7 months--let's say in January 2015, the hotel will have a full fledged restaurant on premises, but since there are outstanding inexpensive restaurants five minutes away in Lastarria, this is not so significant. The staff all speak quite fluent English and are very friendly, always asking if there is some way they can help. We will absolutely return here if and when we go back to Santiago. A great value for the price.

Room Tip: Ask for a room facing the park, up around the 5th floor or above.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYtraveler6
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 14, 2014

This hotel was good but I feel that the tripadvisor reviews and very high ranking have not been doing justice to its “cons”, so I will describe those I saw.

First on the “pros” let me say I agree with most people who have commented: great location, next to a park where one can run, close to metro and fun restaurants, etc. The hotel is clean and the staff were generally nice and friendly--they try. Good and varied pillows. Very nice views if you are on the park side high floor. quiet on that side too -- good sleep.

The “cons” come from the size of the hotel (small) and design issues.

First, if you like to exercise and want a gym, forget it. The staff told me they could give me the address of a gym, but they do not have a deal with one so you are essentially walking off the street—not a smooth process and far away. Room service? Again, forget it. The breakfast is not a real breakfast; they don’t seem to have a real kitchen. So they just give you a sandwich warmed in a toaster and coffee. It is actually well done, but not up to standard. The wifi was adequate, but just. In short, if you are used to the comforts of a “real” hotel—as many business travelers like myself are—this one doesn’t cut it.

Finally, design. The hotel looks good and the architect clearly made the best of small spaces (the rooms are very small but feel ok due to smart/little furniture). But then there are issues like the shower. The bathroom is so small that the shower has only half a glass door, so water splatters out. The carpet is very simple to compensate for low ceilings, but one can already tell it will age badly, especially with all the water splattering out.

In short, I feel this hotel is a good choice, just not a home run due to size and design, at least if you care about the things I do.

Room Tip: High rooms on the park side.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ismael 312

Address: Ismael Valdes Vergara 312, Santiago 8320089, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Swimming Pool
Hotel Style:
Ranked #4 of 173 Hotels in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ismael 312 3*
Number of rooms: 44
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