I can only add to what other reviewers have said -- this hotel is outstanding in all regards: small, local, well-located (near Plaza Italia and a stop on Santiago's fine Metro), and most importantly, a young, eager and well-trained staff. They are welcoming, professional and skilled: big hotels should train their staffs at this property. I had a billing issue which was resolved quickly, professionally and to my satisfaction by the manager. All Santiago hotels offer breakfast in the price: Su Merced's is prepared to order and good.
My wife and I stayed in the hotel for seven nights in early October so we had a good opportunity to observe the hotel. The hotel's web site offered a 25% discount for a 'no change' reservation which is a worthwhile discount. The rooms facing the park are louder with a better view -- choose whichever works best for you. The property is in walking distance of several good restaurants through a pleasant neighborhood.
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