I can only add to what other reviewers have said -- this hotel is outstanding in all regards: small, local, well-located (near Plaza Italia and a stop on Santiago's fine Metro), and most importantly, a young, eager and well-trained staff. They are welcoming, professional and skilled: big hotels should train their staffs at this property. I had a billing issue which was resolved quickly, professionally and to my satisfaction by the manager. All Santiago hotels offer breakfast in the price: Su Merced's is prepared to order and good.
My wife and I stayed in the hotel for seven nights in early October so we had a good opportunity to observe the hotel. The hotel's web site offered a 25% discount for a 'no change' reservation which is a worthwhile discount. The rooms facing the park are louder with a better view -- choose whichever works best for you. The property is in walking distance of several good restaurants through a pleasant neighborhood.
- Official Description (provided by the hotel):
- This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 9 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience. ... more less
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