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“Tasting menu fantastic” 5 of 5 stars
Review of El Cid, Hotel Sheraton

El Cid, Hotel Sheraton
Av. Santa Maria 1721, Providencia, Santiago, Chile
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Ranked #235 of 3,265 Restaurants in Santiago
Cuisines: International
More restaurant details
Restaurant details
Dining options: Reservations
Description: Es el restaurant del hotel sheraton, catalogado por críticos gastronómicos y medios especializados como uno de los más exclusivos restaurantes de Santiago
london
Top Contributor
144 reviews 144 reviews
95 restaurant reviews
Reviews in 41 cities Reviews in 41 cities
124 helpful votes 124 helpful votes
“Tasting menu fantastic”
5 of 5 stars Reviewed November 8, 2012

We never eat in hotels, but were persuaded to try el CID. Overlooking the beautifully lit hotel pool, this was a superb meal. We chose the tasting menu which comprised a selection of fish, seafood and meat. The maitre'd was happy to make a couple of changes to accommodate our taste and the service was charming.
Our only negatives are that it took 25 minutes for the bill to come- free Pisco sour to compensate, without asking( well done)- and then no taxis available in the hotel( it was a fiesta, but poor, as we found one in the streets about 10 minutes walk away).
Go, you will not regret it, particularly if you want to try great Peruvian food

Visited November 2012
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37 reviews from our community

Visitor rating
    19
    11
    2
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Harvard, Massachusetts
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Under-delivers and overpriced”
2 of 5 stars Reviewed October 27, 2012

The service was awful - not because there were too few waitstaff - but because the waitstaff appear to be untrained. When we could get their attention, we had to ask 3 times to get mineral water (which they charge charge excessively for - US$72 for water for 5?). The manager was futzing around doing minor tasks, and not watching over the restaurant.

The entrées were slow to come - and were wrong for 2 out of 5 orders. It took even longer to bring the right ones - and when the bill was presented, the incorrectly delivered entrées were on the bill as well.

It was expensive and the food was nothing special either. Not recommended.

  • Visited October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii, United States
Contributor
18 reviews 18 reviews
8 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Good food, but understaffed”
3 of 5 stars Reviewed July 23, 2012

Steak was excellent, but only 1 waiter and several assistants, all of whom tried very hard, but restaurant was busy and as a result, the service suffered. It got to the point where i just did not want to ask for anything else due to the delay or even absence of service. Skipped dessert as a result. Given the prices, they must do better.

Visited July 2012
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