As others have said, this is a place where the staff goes the extra mile. We rented one room and one apartment for a family trip in June 2013. Both spaces met our needs quite well. The breakfast was ample and delicious, the location near the Metro was convenient, and the neighborhood was fun to walk around and full of bars and restaurants.
Best of all was the service. They helped us rent a car (for much less $$ than Hertz wanted ahead of time), advised us how to get places, and addressed our every concern. We did have problems with the Internet in our apartment, but we got around that by walking down the street to the lobby and connecting there.
On our last day, we got the best help of all when we found that the rental car battery had died. Multiple staff members from the hotel and the apartment complex worked together to help us get a jump start so we could get on the road to Valparaiso. We were extremely grateful for their patience and perseverance in working with us until the problem was solved. Hotel Orly deserves its high reputation for outstanding service.
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- Also Known As:
- Orly Hotel Santiago