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“Classic hotel in the center of downtown Santiago” 4 of 5 stars
Review of Hotel Plaza San Francisco

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Hotel Plaza San Francisco
4.0 of 5 Hotel   |   Alameda 816 | (Centro de Santiago), Santiago 6513483, Chile (Centro Histórico)   |  
Hotel amenities
Ranked #21 of 169 hotels in Santiago
Cheseaux-sur-Lausanne, Switzerland
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Classic hotel in the center of downtown Santiago”
4 of 5 stars Reviewed June 21, 2013

I stayed here with my wife and our friends who came to attend our wedding in Santiago. We chose this hotel because of its location, and the services offered.

The first thing to understand about this place is that it is a very old-school, classic, 5* place. The carpets are quite old, there is a lot of stone and marble, heavy wood, and aged style. Some people may not like this, but I thought it fit beautifully into the niche that this hotel occupies.

Situated within are a swimming pool and spa area, as well as a fantastic (if pricey) restaurant. Wifi is free of charge and available in the rooms, as is a reasonable selection of television channels.

I resided in one of the suites, which came equipped with a jacuzzi bathtub, and was fantastic. The bed was very comfortable, mini bar well stacked, and bathrobes greatly appreciated. The downstairs bar is also noteworthy, with a jazz pianist playing on some evenings. The staff are reasonably friendly, with most of them making an effort to be accommodating.

The location is great, in the middle of downtown Santiago, close to the parliament and other noteworthy sites, so everything is easily accessible. The hotel is also easy to get to via car and/or metro, with underground/valet parking readily available.

My only complaint would be that the hotel is a bit pricey, but for what you are getting in Santiago, it is a very good deal.

Room Tip: Breakfast buffet is superb; try staying in a room with a terrace/access to a balcony - is beautiful...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, thank you very much for your comment, it helps us to improve our service, thank you.

We hope to have you again in our hotel.

Kind regards.
Hotel Plaza San Francisco
Report response as inappropriate
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474 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Penrith, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 14, 2013

Our business group of 17 stayed for 4 days here oin the Plaza San Francisco hotel located in the city centre of Santiago.
The hotel has very nicely appointed rooms with modern baths, showers and stylishly decorated rooms.

The reception staff had our keys waiting (I had emailed a room list the night before).

The breakfast suits most tastes from fully cooked to cereals, to a selection of cold salmon and cheeses, assorted fresh fruit and yougurts along with toast, coffee or tea. A very nice restaurant with attentive English speaking staff.

I needed to book some taxis and Carlos at reception made the local all for me (my espanole isn't so good) while writing down the details for our morning departure. Excellent service!

The restaurant mgr will also put out a bit extra for our missed breakfast for our early morning dept.

They also have a business centre, it's a bit expensive but it's there if needed with a helpful lady manning the desk.

We found the staff attentive, professional and helpful.

A great location and a great stay, I'd love to come back with my wife for a few days if the opportunity presents itself.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, we appreciate your comment, it is a pleasure to know that you enjoy your experience.

We hope to have you again in our hotel.

Kind regards.
Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

My husband and I recently spent 2 nights at this lovely hotel at the end of a hectic 3 week journey. Our flight didn't arrive into Santiago until after 1.30am so we were very tired and frazzled by the time we checked in. From arriving into the lobby and again when we opened the door to our room, we thought "wow!". It felt like a real safe haven of quiet, understated elegance and luxury. The staff couldn't have been more kind and helpful. We were even given a complimentary 4.00pm late check out, which was a huge help to us having a late flight out. We were not expecting the room to be serviced on our departure date, but it was. The breakfast was extensive and delicious as was the bar food. We highly recommend this hotel and wouldn't hesitate to stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, thank you very much for your comments, it is a pleasure for our team having given a good experience.

We hope to have you again in our hotel.

Best regards.
Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicestershire
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 22, 2013

This hotel is well placed for the centre of Santiago and was on a busy main road but we found little traffic noise. We found the staff friendly and helpful except in the restaurant where a smile would help! Our room was spacious and comfortable and had all the expected facilities including a hairdryer. We found the breakfast poor for a 5 star hotel and the dinner menu limited and expensive. Around the hotel are a number of cafes and fast food outlets but only one restaurant nearby (an Italian next door - OK but nothing special). Biggest complaint though was just one coffee sachet in the room and they wanted to charge $6 for the pleasure!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear Guest, thank you for your comment, are always welcome to improve our service, we regret the inconvenience and ask for apologies. Your comment will be sent to the corresponding areas.

Thank you.

Best Regards
Hotel Plaza San Francisco
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Sydney
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 20, 2013

Our first stop on a South American Adventure. Good Hotel to get over the "jet lag". Staff all very nice, great restaurant. Walking distance to the "hop on/hop off" bus stops which gives you a great tour of the city. We got off at BellaVista which was a little village full of restaurants, cafes, bars and handicraft stores.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, thank you very much for your comment, we're glad that you enjoy your stay.

We hope to have you again in our hotel.

Best regards.
Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Top Contributor
172 reviews 172 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed May 11, 2013

Again it is more than average but not very good. It is a good hotel with a fantastic location in the center of santiago. the breakfast is good, one thing to note , it has the best queso fresco I have tried in Chile. The restaurant is pleasant and it has a nice gym and pool. It misses plugs in the desk to be able to work good. A little bit noisy. the personal is very nice and very attentive. My wife loves the place so we stayed there but for the price i would prefer a more radisson.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, it's nice to know that you enjoy in our facilities. Your comments will be sent to all our team to improve our service. Thank you very much.

We hope to have you again in our hotel.

Best regards.
Hotel Plaza San Francisco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 2, 2013

We stayed here for three days for the lalapalooza concert. The staff was great and very helpful. The rooms were comfy but nothing earth shattering exciting. The hotel is very centrally located and is near shopping and the tram.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniela B, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, July 8, 2013
Dear guest, we appreciate your comment, it's nice to know that you enjoy in our facilities.

We hope to have you again in our hotel.

Best regards.
Hotel Plaza San Francisco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Plaza San Francisco

Address: Alameda 816 | (Centro de Santiago), Santiago 6513483, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico , San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Santiago
#10 Romantic Hotel in Santiago
#11 Family Hotel in Santiago
#13 Luxury Hotel in Santiago
#30 Business Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Reservation Options:
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel

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