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“Fantastic front desk welcome...” 5 of 5 stars
Review of Novotel Santiago Vitacura

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Novotel Santiago Vitacura
1.0 of 5 Hotel   |   Av. Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile (Vitacura)   |  
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Ranked #40 of 173 Hotels in Santiago
Auckland
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Fantastic front desk welcome...”
5 of 5 stars Reviewed December 17, 2013 via mobile

We arrived in Santiago 9 hours late courtesy of the airline. Another 4 hours later, we finally got to Novotel for a couple of hours sleep before our next connecting flight. When we arrived at the hotel early hours of 15th Dec, we were greatly relieved to find a very friendly, helpful English speaking front desk staff , which made a long day instantly much better. The room was clean and sufficient for our needs of a couple of hours sleep. In the morning, the same staff greeted us and guided yes to our waiting taxi. While we didn't stay long enough to rate the hotel on other areas , we appreciated the ease of the check in, the helpful friendly staff which eased our stress of a long journey. We felt Novotel deserved a 5 star rating .

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, December 26, 2013
Dear SewCheck:

We really appreciated your kind review of our hotel! Thank you for sharing your experience with us.

Sometimes, traveling is really exhausting and we are happy to know that our welcoming was so important for you to relax and recover from the hours waiting the flight. We hope that in the next time, you will choose Novotel Santiago for your stay, to really enjoy the hotel and the neighborhood.

Our best wishes for a Happy New Year for you, your family and friends!
Kind regards,
Novotel Santiago Vitacura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
    182
    270
    60
    8
    2
See reviews for
130
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149
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 27, 2013

Excellent location, nice modern design and good service, I went with my wife and rented a car so the parking was a must. good location for the business area and shopping's. Very nice the look of the lobby area, the pool was located in the ground floor and in the afternoon was no sun tough surrounding buildings.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, December 7, 2013
Dear bigua:

Thank you very much for recommending us here in TripAdvisor! We are very thankful for your kind review and comments.

We are also happy to know that you and your wife had a great time with us and we hope to see you again soon, in your next visit to Santiago.

Regards from Chile,
Novotel Santiago Vitacura
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Holmdel, New Jersey
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2013

This is a modern looking hotel (including the rooms) in a great location. Rooms were nice (and clean) -- breakfast had a nice assortment of varying tastes of food -- very considerate.

Location is great -- wonderful walking park outside the door (down the middle Americo Vespucci Ave) -- Embassy neighborhoods nearby. Short walk to grocery stores and many restaurants of all varieties. Staff was good though bi-lingual was better in the daytime hours -- that can be tough as US connecting flights get in late at night and departures are sometimes very early. With that said, with some effort everything always worked out OK.

Besides, I'm a US guy in a foreign city with limited Spanish so my expectations were in the right place.

Room Tip: Any floor is OK -- elevators are very fast
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, November 30, 2013
Dear Mr. garbermike:

Thank you for your kind comments about our hotel and for ranking us on TripAdvisor.
We are glad to know that you enjoyed our location, room and breakfast mainly. Be sure that we will share your review with our teams.

We hope to see you soon, in your next trip to Santiago!

Kind regards,
Novotel Santiago Vitacura
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Sydney
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 28, 2013

Basil would be proud. Trainees behind the front desk with a supervisor too busy to help leads to chaos. Dont try and organise a hotel taxi...the wait can be excruciating. Cold eggs at the hot buffet was a turn off but dinner staff were excellent. Room wasn't properly cleaned when we checked in at 7pm. Not the best look for novotel.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, November 30, 2013
Dear Winesingh:

We would like to thank you for letting us know about your experience in our hotel. Please accept our apologies for the inconvenients you had during your stay. We will work with the involved teams to improve the mentioned aspects.

We are looking forward to welcome you again and to to better serve you in the near future.

Regards,
Novotel Santiago Vitacura
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Petropolis RJ
Top Contributor
67 reviews 67 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed in this hotel in January this year. It was very good. The location is not the strongest point but we managed alright. A taxi ride to the nearest subway station, and we were good to go. The hotel is in a nice and convenient neighborhood. The room was big and very comfortable. The swimming pool is a plus, even thouhg it closes a bit too early. Enjoyable anyway. The restaurant has excellent options. We had dinner 3 or 4 times. The service is very profissional and friendly. There was nothing I disliked. To be perfect... they could close the swimming pool a bit later. Anyway, it's a great choice. I recommend.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, October 3, 2013
Dear Mr. Robson:

Thank you very much for recommending us, after your experience in our hotel!

We really appreciate your comments and will share them with our team. We are glad to know that you enjoyed the hotel facilities and service. We will be waiting for your next visit!

Kind regards from Chile,
Novotel Santiago Vitacura's team
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Fort Lauderdale, Florida
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 3, 2013

We arrived early after a direct overnight flight from Miami. We were greeted by the front desk staff with a cheerful Hola and all of our needs were attended to. Our room was made ready early and we took our things up and got settled in and checked emails and made some dinner plans online with their wifi service. The room was nice and clean and more that adequate for our needs. The bed was a little "Jumpy" as my wife would put it. The food in the restaurant was not much to rave about but the staff was more than gracious and accommodating. Overall it was a great value for the money and the surrounding area was quite nice and easily navigated on foot. Great location and fine service. Thanks

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this review, September 6, 2013
Dear guest:

Thank you for your kindly comments, after your experience in our hotel. It is very pleasant to receive positive feedback. I will share your review with our team and I am sure it will motivate them in their daily efforts and commitment to guarantee the satisfaction of our guests.

We hope to welcome you again soon!

Kind regards,
Novotel Santiago Vitacura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Santiago Vitacura

Address: Av. Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Santiago
#27 Family Hotel in Santiago
#32 Business Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:1 star — Novotel Santiago Vitacura 1*
Number of rooms: 144
Official Description (provided by the hotel):
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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