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“Just amazing for the price!” 5 of 5 stars
Review of Kennedy Hotel

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Kennedy Hotel
4.0 of 5 Hotel   |   Avenida Kennedy 4570 | Vitacura, Santiago 6682132, Chile (Vitacura)   |  
Hotel amenities
Ranked #27 of 179 Hotels in Santiago
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Just amazing for the price!”
5 of 5 stars Reviewed April 14, 2013

The hotel is in a really good area, with walking distance to the metro. The area feels much more safer than central santiago. It is really close to one of the best malls in Santiago, which has alot of restaurants outside.

The rooms are quite confortable, the cable tv is really good and even has HBO. You can get in-room wifi, but you have to pay it.

The pool, although a little small, is very nice, it is really clean and has these sculptures in the side, quite an experience.

Everything in this hotel is perfectly clean, and the breakfast room is really big, and beautifully decored.

I would totally come back to this hotel next time I'm on Santiago.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, General Manager at Kennedy Hotel, responded to this review, April 23, 2013
Dear guest,

Thanks for your kind words and for sharing them with the TripAdvisor community. We are very glad to hear that you enjoyed our hotel. Yes, our location is definitely among the best ones in Town, especially with the Parque Arauco Mall within walking distance in just minutes.

Also, since a couple of years ago our WiFi is now free in the rooms as well all the public areas of the hotel.

We hope to see back back in the near future.

Best,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
St Louis, MO
Top Contributor
83 reviews 83 reviews
70 hotel reviews
Reviews in 59 cities Reviews in 59 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 23, 2013

Bed: large king that was very comfortable and soft enough. Reading lamps were good and tv excellent. Lots of large pillows!
Room 505: corner room was great as it had 2 windows on 2 different walls. The noise was minimal, windows open to get fresh air and one also had pool view. High class and quiet neighborhood. Lights: these are bright fluorescent but at first they start up very slowly from a dim level.
Bathroom: large with 2 sinks. Tub was usual size but had standard and aging fixtures though not in poor condition. Shower curtain was on a curved tube for extra room inside. Very bright lighting as well.

Restaurant: very good food and better service. Many staff on hand to provide quick and professional 5 star service. Room service was also quick. Bfast is buffet and a good one but they will make an omelette or cappuccino upon request.
Gym: very good and clean. Mid-sized with a small indoor pool.
Area: there are no shops just nearby so a short walk gets you across Av Vespucio to a block full of restaurants on Alonso de Cordoba. Mall is 10 min walk to Parque Arauco with loads of eating choices. Up to the north are small deli's, laundry, bakery, etc.

Overall: 5 star service at front desk; lightning fast response on my call to pick up laundry; and all seemed friendly and efficient. Doormen always there to open and greet. I was impressed with Hotel Kennedy and I enjoy the mid-sized property. Décor is understated and traditional that makes one feel at home. It has a top-level service and an intimate feel to it.

Room Tip: Corner room with pool view is best.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, March 26, 2013
Dear Guest;

We are very pleased to learn that you had a good experience staying with us. We are glad you enjoyed our facilities and our rooms. We truly appreciate that you have taken the time to share your thoughts and impressions about our hotel.
We will be very pleased to host you in the near future.
Kind regards
Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed a few nights at the hotel and have absolutely no complaints. We arrived early and were given a complimentary drink while waiting for our room. The staff were friendly and helpful. The rooms were generous in size, clean and comfortable. There were two pools, a restuarant, free computers, business centre and more. The hotel organises cabs to the airport. The breakfast was good, with quite a variety. The only complaint would be while they advertise the exchange rate, they do not do currency exchange. The location was safe, clean and quiet, with a shopping centre only a couple of minutes walk away which had a variety of shops, restuarants, supermarket, currency exchange and the hop on hop off bus stop right there too. Would recommend this hotel to anyone.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, March 22, 2013
Dear Guest
We are pleased to learn that you have enjoyed your stay with us, we take great care in every detail to make our guests feel comfortable. We are pleased to know that you had a great experience at our hotel. We truly appreciate that you have taken the time to share your thoughts and impressions about our service and facilities. It will be a great pleasure to welcome you again at Hotel Kennedy.
Best regards.
Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aachen
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2013

Hotel Kennedy boasts spacious rooms and comfy beds. The breakfast is great and Arauco Parque Mall is right across the freeway.

Beware, this hotel is a rip off. Booking prices are very competitive but at the same time you will be microcharged for all the amenities that should be part of a 5 star experience. Sauna, not included and 8500CLP for a 30 min session. Hence no one ever uses it and it's cooled down all the time. So if booked allow for another 4 hours to heat it up first. Hotel policies state that you cannot use the pool without a bathing cap which is neither nesecary nor useful but enforced by hotel staff, collecting 3500CLP on the spot for yet another gimmick. Also, avoid ordering food at the bar in the afternoon, you might get a fridge temperature prefried hamburger for an exorbitant price. That said, Kennedy is not per se a bad hotel, but never ever deserves to bear 5 stars. Due to pushy service with micro charging and so called hotel policies you don't feel like a valued guest but like an asset.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, March 13, 2013
Dear Guest;
Thank you very much for taking the time to comment about our hotel. We are pleased that our infrastructure and our location were according to your expectations. We regret that we were not able to meet your needs in the other areas. Regarding to the charges for the use of the SPA and bathing cap, please note that there are rates that include the use of those services for free. The sauna is for private use and it is switch on only by request.

About our Restaurant, we are renowned for offering a high standard cuisine, nevertheless we will review your case with our kitchen team. Thank you again for your review, it helps us to improve our standard.
With kind regards,
Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

My husband and I stayed in this hotel in two days based on good reviews by TripAdvisor. We were very pleased about this hotel. it is clean, and friendly staff. We walked 10 minutes to a nearby shopping center (a new and big one) to get on the hop-on and hop-off bus to tour the major attractions in the city. Although the hotel is not located in the center part of the city, but it is in a nice residential neighborhood and close to the shopping center. We took the van provided by the hotel to the airport. It probably costed a little more ($46 usd for two people), but it is convenient, safe, and paid with a credit card to the hotel. Keep in mind, most taxi drivers don't speak English, and don' t take American money. The happy hour provided by the hotel is also a good deal. Less the $20, you get two drinks and buffet appetizers and deserts. Try it, and you like it. The hotel is under exterior improvement; thus, you may not get the best impression from outside, but inside, it is pretty good for the money.

Room Tip: Get a higher floor(above 10).
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, January 29, 2013
Dear Guest
We truly appreciate that you have taken the time to share your thoughts and impressions about our service and facilities of our hotel, we are also pleased to learn that you have enjoyed your stay.

Thank you very much for your preference and we would be glad to welcoming you back in the future.
With kind regards,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Top Contributor
174 reviews 174 reviews
87 hotel reviews
Reviews in 76 cities Reviews in 76 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed January 21, 2013

Decided to stay here as a special farewell treat after two months of largely backpacking. While rated as a five star hotel, I had in fact, received much better service, at a fraction of the cost, from almost all of two and three star hotels I had stayed in, while travelling. The outer appearance is glitzy, but the quality of service is poor to average. There was no airport shuttle service, other than a hotel fixed, much overpriced taxi, or even a shuttle service into the city. The concierge appeared unwilling to be of any assistance (perhaps because I was not in formal attire), and when pressed for information, was given incorrect details anyway.
Located well away from the city centre, you have to either catch a taxi, or utilize the turistica bus, both of which can be very expensive options (if arranged by the hotel). If a taxi is desired, you are better to walk up the road to a nearby mall, and hail one from there.
Rooms are spacious and comfortable, with one or two additions (such as an extra bathroom basin), which may not be found in an average hotel room, but otherwise nothing particularly remarkable.
Because of its location, one might also feel “forced” to eat at the hotel restaurant. However, the mall up the road does offer a considerably greater variety of food, at more reasonable prices.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, January 29, 2013
Dear Guest
Thank you very much for your feedback, this comments are very valuable for us in order to keep and improve our service and facilities.

Before any further comment, I would like to kindly ask you to accept our sincere apologies for any inconvenient you have had during your stay at our property.


If you are coming back to Santiago and decide to give us another opportunity, please do not hesitate in contact us. It is important for us every guest leaves with a good experience.

Again, please accept our most sincerely apologies,
Sincerely,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 18, 2013

Really Good Value.
Extremely convenient location for both business and leisure travels.
Comfortable rooms, good shower and all expected amenities from a hotel of this class. High speed Internet working properly on the rooms and a small desk for those “on duty”.
Savvy and courteous staff, and a nice breakfast selection.
Considering overall prices in Santiago, this is a very good option in town.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Gerente at Kennedy Hotel, responded to this review, January 29, 2013
Dear Guest,
We truly appreciate that you have taken the time to share your thoughts and impressions about the hotel and enjoyed most of our facilities. We are very pleased to learn that you have enjoyed your stay in our hotel. It would be a great honor for us to welcoming you back to Hotel Kennedy.

With kind regards,
Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kennedy Hotel

Address: Avenida Kennedy 4570 | Vitacura, Santiago 6682132, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Santiago
#15 Luxury Hotel in Santiago
#18 Business Hotel in Santiago
#23 Family Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kennedy Hotel 4*
Number of rooms: 133
Official Description (provided by the hotel):
Excellent location. Kennedy Hotel, located in Vitacura, in the city of Santiago de Chile, has a beautiful view, close to the mountains surrounding the capital, allowing better access to shopping and top-level ski. ... more   less 
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Also Known As:
Kennedy Hotel Santiago

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