We needed a hotel twixed city center and airport and this seemed geographically it. There is an incredible shopping center , with excellent restaurants and cafes within walking distance.
The staff at check in were quick and professional , the room was great. Very comfortable and with great views. On check in we were given a voucher for a free glass of wine in the bar. As we decided to eat in the (excellent) restaurant , we visited the bar for our free drink whilst we choose a bottle of wine to go with dinner. To our horror we heard two of the bar staff making fun of us and being rude about us. We are English and speak English , but live in Spain and speak Spanish. So , yes , we did understand what this very unprofessional couple were saying. What made it worse was the very tall chap was the head barman , or appeared to be.
Everything else at this hotel was excellent--but your rude bar staff let you down!
Take a ride to the top floor in the lift--the views are great.
Higher the better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for sharing your experience at our hotel with the TripAdvisor community. We are very glad to hear that overall you enjoyed your stay.
We regret to hear about what happened at the bar. Rest assure we will look into your comments as they are a very valuable tool to keep improving our services.
Once again thanks for choosing us and shall your travel plans bring you back to Santiago we hope to see you again.
Andrea Ramírez Vera.
Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.
Teléfono: (56 2) 2290 8131
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.