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“Excellent hotel” 4 of 5 stars
Review of Grand Hyatt Santiago

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Grand Hyatt Santiago
5.0 of 5 Hotel   |   Kennedy Avenue 4601, Santiago 7560994, Chile   |  
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Ranked #10 of 173 Hotels in Santiago
Florence, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent hotel”
4 of 5 stars Reviewed July 11, 2013

The lobby and views were spectacular! And the pool was a plus for us since we were on our honeymoon and spent a lot of time relaxing by the pool. Our room was amazing, with views of the Andes and an elevated bed so you could wake up to the view. We loved our room.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
First and foremost, Thank You for choosing us as a hotel during your honeymoon. What an honor!
We are thrilled to read that you loved your room and our ´´Urban Oasis´´ the gardens and pool which we are very proud of.
I can only hope that you will visit us again soon and hopefully by the latest at your 1st year anniversary.
With kind regards
Marc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Buenos Aires, Argentina
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 4, 2013

The hotel building is excellent, location is good also. Service is very good and attentive, breakfast is very good. Beautiful pool area, and good restaurants.The rooms are very nice, split level, with a magnificent view to the Andes. What surprised me was that I found the overall decoration and setting of the hotel in general very outdated, and particularly the rooms need an overall renovation, bathrooms are not state of the art. In general it´s good, but I expected much more.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
Many thanks for taking the time to write a review about your recent stay with us, we much appreciate it.
I would also like to thank you for your honesty and candid observations.
I am thrilled about your comments about our services and the product overall, it means a lot to the team.
In regards to the decor, I am happy share with you that we are embarking on a major renovation in the very near future and your concerns should definitely be addressed.
I sincerely hope that we will be able to welcome you back in the near future.
With kind regards
Marc
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Spain
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 30, 2013

3 night stay for business. Check- in was very efficient and room was very good. Comfortable bed, mini-living room area with sofa, arm chair and coffee table. Bathroom well appointed. Generally I was very pleased with the room, comfort levels and view. Weather did not permit use of pool and garden but looks like it would be fabulous in the summer. Gym facilities also very good.
Now for the bad.... breakfast was a disaster. Not for the food on offer... the range was good, with the standar egg-station, missed the pancakes/french toast, but perhaps just didn't see them. The problem however is the restaurante is tiny for the the size of the hotel and it seemed to be seriously understaffed. At weekends a 15 minute wait for a table and the queue going out the door. In the week I had breakfast very early so I don't know if this is also happening on weekdays, but I imagine so.

Some tables were empty but just not enough staff to clear them fast enough. I just do not expect to have to be told to wait in the lobby to be called to be able to have breakfast. And when finally seated, it took another 10 minutes to get waiters attention to request tea/coffee/juice. All drinks must be requested, there is no self-service for beverages, so I was sat waiting with food getting cold trying to ask for a drink. I honestly do not think it is due to the waiting staff themselves, it seemed like the restaurant was terribly understaffed and far too small for the number of rooms the hotel has.

In spite of this, I would go back for the comfortable room and good gym and hopefully by the time I return next year they will have got the breakfast situation a bit more together.
Would have been four or even five points but the breakfast thing was just a let-down.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
Many thanks for your very candid and honest feedback which we really appreciate.
Thank you so much for highlighting all the positive points about our product, which we are very proud of.
Your comments about the breakfast service have been well noted and received and I can assure you that we have been looking at the points you raised in a very detailed manner very closely. It is the only way for us to really follow up on our guests experiences and I sincerely thank you for bringing it to our attention.
I hope that on your next stay you will notice a difference and if there is anything of concern please feel free to contact me any time.
With kind regards and looking forward to welcoming you back soon.
Marc
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Sydney, Australia
Top Contributor
68 reviews 68 reviews
67 hotel reviews
Reviews in 61 cities Reviews in 61 cities
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed June 23, 2013

Santiago is a dust bowl, and the Grand Hyatt has its own luxurious garden and swimming pool.
It is just such a relief to see green spaces and cool off.
Because its an older style hotel, the room are spacious.
We stayed three times in January, in different room categories each time.
All were good, the suites were spacious, and the club rooms well designed with seperate living and sitting spaces and a pleasant outlook towards the Andes.
The club itself was good with a variety of selections for breakfast and canapés.
The hotel car service was excellent allowing smooth transitions to and from the airport at odd times of nights. International flights leave late of night and into the early hours of morning, so this is helpful.
The one problem was that they could not manage international posting requests. This could be improved.
Good Japanese and Italian restaurants in house, and a spa that is responsive to last minute requests.
Service was fairly good overall.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
Many thanks for your recent review about your stay back in January and thank you particularly for staying with us three time, we really appreciate it.
it is wonderful and reassuring to read about all the details your have noticed and give us all energy and motivation to continue on working hard to exceed guest expectations every day.
We are also very proud of our product and in particular the outdoor spaces, our own ´´Urban Oasis´´, and spacious rooms and your confirmation of the same is truely appreciated.
Hoping that we will soon get another opportunity to welcome you back.
With kind regards
Marc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

We've been in so many Hyatt hotels recently and for sure this one and Park Hyatt Buenos are big players. The staff in general is so helpful, friendly and generous. They really look after people since housekeeping to f&b. The Grand Club is something outside of square

Room Tip: Get acess to the Club lounge
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
Firstly, allow me to thank you on behalf of the company for your loyalty towards Hyatt, we truly appreciate and honor it.
In regards to your recent stay with us, many thanks for taking the time to write about your experiences, it really makes all the difference and means a lot.
On behalf of the entire team, Thank You!
Great to read that you liked our Grand Club and noticing our services which we are working very on every day.
I sincerely hope that we will get another opportunity to welcome you back in the near future.
With kind regards
Marc
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Holland
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 1, 2013

I stay in this hotel regularly for business and it is a great hotel. Rooms are big and the beds are super comfortable.
It is a big hotel, with a nice garden with a huge pool and several restaurants so basically everything you need is there. And it is great to have some drinks on the lovely terrace after a hard day of work.
The location is great, close to the offices of Las Condes (walking distance) and 10 min walking distance to the mall Parque Arauco.
The hotel does tend to fill up quickly so if you are a last minute business traveller like me it is sometimes difficult to find a room available.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
thank you first of all for your support and loyalty, this is the best compliment we can get.
Additionally, many thanks for taking time out to write about your recent experiences staying with us. it means a lot and is of incredible importance for us as a team.
It´s great to read that you are appreciating all our facilities and I hope that our services are on par.
Thanks to kind supports like yourself, we are fortunate to enjoy a good occupancy, however should you ever face problems with getting a room last minute, please let us know as it will be a pleasure to do whatever we can to assist you.
Looking forward to meeting you and welcoming you back in the near future.
With kind regards
Marc
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Des Plaines, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

I stayed at this hotel before and after tackling the 5-day Patagonia trail hike, and it was a very good way to bookend that amazing trip.
The rooms are amazing - make sure to get one with a view of the mountains, or the pool.

Room Tip: make sure to get one with a view of the mountains, or the pool.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review, July 21, 2013
Dear Guest
Many thanks for your time to write and share your recent experience with us, we really appreciate it and it means a lot to us.
We are very proud of our services and product and it is great to read that you had a good time relaxing after your Patagonia tour.
Hoping to welcome you back again in the near future and possibly a little longer.
With kind regards
Marc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Santiago

Address: Kennedy Avenue 4601, Santiago 7560994, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Santiago
#2 Spa Hotel in Santiago
#3 Business Hotel in Santiago
#5 Romantic Hotel in Santiago
#5 Luxury Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Official Description (provided by the hotel):
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, a tennis court, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 
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Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt

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