“WELL LOCATED. BETTER SERVICE WOULD BE EXPECTED”
My husband and I spent three days at his hotel. Location is excellent, in Providence, a medium-high class district. Business center, tourist information through a computer by the lobby (look for it). Breakfast included is buffet, monotonous though, coffe is not great deal and juice is not natural, but it solves the problem of breakfast in the morning in order to start the day. If you want something tasty, better, you can go to the Starbucks two blocks away. Also half block, on the same street there is a simple nice place, many kinds of bread and more.
In front of the hotel two or three small places for a beer or simple italian food, but there are much better places to go.
Parking is free beneath the same hotel, be sure to ask at reception how to open the door of the garage when you want to go out with the car (there is a rope hanging somewhere that opens the door).
This hotel has two buildings inside: a modern one and an old one, they even have separated elevators for this. The modern side has spacious nice rooms, but the other side offers smaller ooms with smaller beds, bathroom and not LCD television.
Just two blocks away you can reach Pedro Valdivia metro station. Metro in Santiago runs pretty good, though a little expensive. Clean, on time, spacious, not crowdy, the easiest way to go downtown, because it is difficult to park there.
Don´t miss Viña del Mar and Valpariso, 1 1/2 hour driving if you rent a car, or take a tour for around 28,000 pesos, around USD 50 a person. Same cost approximately to go visit vineyards and vine cellars like Indomita or Concha y Toro or Undurraga, make reservations for this.
Also visit big malls like Alto Las Condes and Parque Arauco. Food in Chile is not the best and a little expensive, I personally reccomend TANTA, at Parque Arauco, exquisite peruvian food.
Something we did not like was the quality of the service at reception. Receptionist did not offer us any tourist help: map of the city, places to go and visit, places to go and listen to chilean music, they did not spoke portuguese though we saw many brazilian tourists there,etc. we had to ask for every information and it was not enough and they were not very nice, not involved in a good service, they just did their job, like a person that is not happy with her job.
The worst part was that we payed half day for our room the first day, since we arrived before check in time, but they were making improvements on the terrace above our heads, we heard the hammer working like a torture for us who had had no sleep the night before, they forgot to let us know this detail...When we asked for an explanation they told us that the noise would continue also the day after!!! then they changed us room, but it was on the older part...so we were angry about this since we did not know about this when making reservations.
When leaving the hotel we did not receive any kind of compensation, they charged everything but did not receive anything as a discount or at least free bevearages from the small refrigerator in the room, or a complimentary bottle of wine, nothing for the noise and the smaller room with not LCD television.
So, a well located hotel, poor breakfast and poor receptionist service to tourists.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.