We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a very good experience..,” 2 of 5 stars
Review of San Cristobal Tower

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added San Cristobal Tower to your Saves list
San Cristobal Tower
5.0 of 5 Hotel   |   Josefina Edwards de Ferrari 100, Santiago, Chile   |  
Hotel amenities
Ranked #48 of 179 Hotels in Santiago
Certificate of Excellence 2014
Washington, District of Columbia, United States
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Not a very good experience..,”
2 of 5 stars Reviewed April 13, 2014

This last stay at the San Cristobal Hotel was far from perfect. Highlighting some of the most important issues: we were indirectly accused ( by a member of the staff) for not paying for a club sandwich while having lunch at the terrace of the hotel. Secondly, the shampoo bottles were not replaced so I didn't have any when I took a shower at 7 am before running to a 6 hour event.... And when i called the concierge they brought me more soap instead of shampoo (twice). The pillows were too big and the AC was not working properly. They also made several mistakes on my bill and charged me for additional items. To summarize it wasn't a very good experience.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

263 reviews from our community

Traveler rating
    154
    66
    21
    12
    10
See reviews for
37
87
6
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

Of the many hundreds of hotels I've enjoyed the wonderful opportunity to experience, our stay in the suite of this hotel was among the top 2 or 3 most extravagant.

Pros:
- The suite could've easily been a luxury apartment
- The concierge was among the best we've had. They personally delivered wine to our door after we arrived, and left chocolates on our pillows while we were out!

Cons:
- The indoor pool was very small, which I hadn't noticed in photos
- The gym was fairly limited in its size, so the few people present needed to squeeze around each other

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at San Cristobal Tower, responded to this review, April 23, 2014
Dear Guest,

Thank you for taking the time to evaluate ourselves in your stay, and I'm glad my team made ​​it feel like home.

Hopefully you will come back soon,

Sincerely

Howie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BENDIGO
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 5, 2014

After a long flight it was most pleasing to check into our room.
The ground floor reservation staff were very pleasant,considering with flight times we had a 3hour wait for our room.
The room was of a very high standard,loved the beds.
Bathroom was very well appointed with excellent cosmetics on hard.

Room Tip: View on the main motor way and higher up.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at San Cristobal Tower, responded to this review, April 8, 2014
Dear Guest,

Thank you for choosing the San Cristóbal Tower-a Luxury Collection Hotel. It is a pleasure to attend you during your stay and I am glad that your stay was comfortable.

Hope you can visit us again shorthly!

Kind regards,

Howie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 7, 2014

I am quite amused to read some negative reviews here. I've been in Santiago many times, but this is only the second time I've made a reservation at Sheraton Santiago, but this time I was upgradeded to San Cristobal tower and it's a whole different experience, not because Sheraton is bad, but because the San Cristobal building is truly a luxury 5 star hotel.

The room was elegant, large, with separate tub and shower, and other amenities. Even when I stayed only 2 nights, the experience was good enough to enjoy the hotel, and everyone was friendly, diligent and very helpful.

Probably the only thing they need to improve are the restaurants at the lobby and next to the pool (which are shared with the Sheraton building) as the service didn't match the rest of the hotel. Everything else was perfect!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at San Cristobal Tower, responded to this review, March 13, 2014
Dear Guest,

Thank you very much for your comments, for me it our pleasure to know you enjoy your stay with us. Regarding pool service, I already talk to the supervisor in charge and we will take actions about this.

Hope that you can visit us again,

Regards,

Howie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
162 reviews 162 reviews
93 hotel reviews
Reviews in 81 cities Reviews in 81 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed February 18, 2014

Reading the reviews here IU was expecting for less. This is a good hotel. Rooms are generous, comfortable and clean. A nice bath + shower bathrooms. Service by Claudia at the Sheraton lobby and pool was excellent, and so was the other Claudia at the 21st floor breakfast and lounge, with spectacular views of the city. We stayed twice, with the only mishap being a Brazilian receptionist who wasn't at her desk when we arrived, and wasn't too helpful when we finally found her. I'd stay here again though.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 18, 2014

This hotel looks nice, but service is uneven. The fact that this property is next to its sister property ( Sheraton Santiago) degrades the level of service. You should also be aware of high prices and the total lack of management at the hotel. They have no idea how to handle issues, resolve them and make your stay up to pair for a Luxury Collection.

I'll never go again.. Try the Hyatt instead while in Santiago..

Room Tip: Ensure a high floor, stay away from suite ending with 71 as air conditioning does not work!!
See more room tips
  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at San Cristobal Tower, responded to this review, January 20, 2014
Dear Guest,

Thank you for taking the time to evaluate us through this media. This is a very important tool and give us a chance to be informed about our performance.

Regarding your review I would like to have more details of your experience to take immediate actions. This property has been always recognized for its excellent and great service attitude, reason why I am very worried about your comments.

Please contact me directly to howie.brown@starwoodhotels.com to discuss further.

Cordially yours,

Howie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 8, 2014

We ended our cruise with Seabourn in Valparaiso, spent a couple of days in Vina de Mar before heading over to the San Cristobal Tower, “A Luxury Collection (NOT) Hotel”. We selected this property due to the fine experiences we have had in the past with the SPG “Luxury Collection” properties. We have stayed and prefer to stay at SPG properties throughout the world and this was by far the most disappointing of ANY SPG property, or comparable chain we have ever stayed at. We cut our losses and left Chile a day early.

Before getting into some specifics, I want to give them some benefit of the doubt due to the fact that their employees were on strike,
and like most unionists doing everything possible to make it miserable for the guests staying there. It is in my opinion that it is under
Circumstances like these that management has an opportunity to raise to the occasion. Nicole who was handling reception and check
us in was actually one person trying to make a positive difference. She personally brought us up a coffee maker with the necessary ingredients so we could have coffee in the morning in our room, room service was not available. It seemed the rest of the management team was AWOL, or perhaps tied up trying to negotiate their way out of the situation.

The really big issue for us was food service, or more correctly the lack of it. It just so happened that on Sunday Chile was having their run-off election and everything was closed so we went down stairs to see what the hotel had available. The only thing available was the pool side buffet which consisted of a $40.00 salad bar or $60.00 full buffet (approx.). Not wanting to eat this much, we asked if there were any other options. We were told that they would be opening up the grill for hamburgers, and hot sandwiches in about 20 minutes, so we had a drink at the pool side and waited, and waited and waited. Two hours later we got our sandwiches with buns as hard as a rock, took the meat out so we could eat it. It just seems that someone could have come up with some additional options such as a small soup, salad, finger sandwich station for those who just wanted something light to eat. With the different food islands they did have available for the $60.00 buffet, it does not seem that this should have been an issue.

There were other factors that just make the stay cumbersome, and it would have been considerate if someone could have sent us an email giving us a heads up on the strike and limited services. We would at least had the option of staying elsewhere, maybe that’s why we were not notified.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowieBrown206, General Manager at San Cristobal Tower, responded to this review, January 13, 2014
Dear Guest,

I am truly sorry to hear that your experience with us did not reach your expectations. As you mentioned, we were on strike by December, and we did our best efforts to handle the situation, however there were some services that were not available at that time.
If you would like to discuss this further feel free to contact me at my email: howie.brown@sheraton.com.

Cordially yours,
Howie Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to San Cristobal Tower? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Cristobal Tower

Address: Josefina Edwards de Ferrari 100, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Santiago
#22 Business Hotel in Santiago
#25 Luxury Hotel in Santiago
#30 Romantic Hotel in Santiago
#39 Family Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — San Cristobal Tower 5*
Number of rooms: 139
Official Description (provided by the hotel):
With the majestic Andes Mountains as a backdrop, San Cristobal Tower, Santiago provides a sophisticated service in a privileged location. Nestled among parks and gardens in Providencia, just a few minutes away from the airport and conveniently located nearby museums, art galleries, theaters, restaurants and bars. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Media 8, Inc., Hotels.com, Booking.com, Expedia, Travelocity, Cheap Tickets and Despegar.com so you can book your San Cristobal Tower reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
San Cristobal Tower Hotel Santiago
San Cristobal Hotel
San Cristobal Santiago

Owners: What's your side of the story?

If you own or manage San Cristobal Tower, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.