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“Excellent location for business and pleasure” 4 of 5 stars
Review of Four Points by Sheraton Santiago

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Four Points by Sheraton Santiago
3.5 of 5 Hotel   |   Santa Magdalena 111, Santiago 99999, Chile   |  
Hotel amenities
Ranked #57 of 179 Hotels in Santiago
Certificate of Excellence 2014
São Paulo, Sao Paulo, Brazil
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent location for business and pleasure”
4 of 5 stars Reviewed March 13, 2014

The hotel is located in the midle of Providecia neighboorhood , close to excelents restaurantes, commerce, the new Costanera Shopping Center, and to the business district, and a subway station. At night you can go to the restaurants walking, and during the day you can use the subway to get around

Room Tip: Choose the colum 8 ( the 808 is excellent big room with ample space if you need to work and a good...
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giovanna V, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, March 22, 2014
Dear AlejandroP370,

Thank you for taking the time to post a comments of our hotel. We really appreciate your positive comments about our excellent location in Providencia neighborhood , near to commerce, restaurant and costanera shopping mall.
We really appreciate the room tip to other travellers.

Thank you for your review, and we look forward to welcoming you back in the future!
Fabian Ciangherotti
Four Points by Sheraton Santiago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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418 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Buenos Aires, Argentina
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 6, 2014

My first visit to this hotel. It is a little dated but is clean and well appointed. Staff are pleasant and helpful. Internet and breakfast are extra which in a business hotel is no longer acceptable. Very well located in nice part of Santiago.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giovanna V, Hotel Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, March 22, 2014
Dear Gateway -SA,

Thank you for posting your feedback from your visit with us, we really appreciate your comments about our staff and location.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel.

We hope to see you soon again,
Yours sincerely,

Fabian Ciangherotti
Four Points by Sheraton Santiago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 1, 2014

This is a very good value for money. The hotel is located in Providencia, a nice and lively suburb of Santiago full of shops and restaurants. It is located in a quiet street just a stone's throw away from Providencia avenue. It is located just five minutes walk from the Los Leones metro station which will give quick and efficient access to all the Santiago downtown. Moreover, it is ten minute's walk to the Costanera business and commercial complex where you can enjoy a lot of nice shops and restaurants. Finally, almost opposite to the hotel you can enjoy one of Santiago's great restaurants, Le Bistrot. The hotel staff was very helpful and efficient. Sadly, one thing spoiled my good impression: one is asked to pay for the WiFi connection!!! In year 2014, I believe this is like the hotel to ask you to pay for the towels and soap that they provide you!!!... I consider having to pay US$5 for an hour of WiFi is preposterous!!! So, I refused to pay and went to the near by Starbucks and enjoyed a good cappuccino with my free connection. Hope the management will reconsider but even as it stands they are quite high in my favourite list!!!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giovanna V, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, March 24, 2014
Dear Nikos 146,

Thank you for the great feedback you have provided. This level of detail is important for us. We try to have a cozy Hotel and focus on good service to offer you a sensational stay.

We will strive to improve on the aspects you mentioned in each of the areas of our hotel.

We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Top Contributor
127 reviews 127 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 28, 2014

We walked all over the area, but always came back to within a block of the hotel for bars and restaurants. It's pretty much a standard four points. The roof top pool leaves a bit to be desired, but was serviceable and had nice views of the area.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 15, 2014

sometimes the four points don't offer the amenities that a full Sheraton can offer..but for the price and in this instance the location is wonderful.

Location, close to shops, restaurants, bars, access to public transportation its great. If you come for leisure its also great as the hotel is very quiet. If you come for business it offer service for business folks and a business center but you have to remember things are limited.

Dont look for a spa here, it does have a small rooftop pool, sauna but thats about it.

breakfast buffet leaves plenty to be desired but, you can request off the menu, it would be much better.

The staff is VERY accommodating, helpful and attentive. There are taxis that are available, at a premium price, you can charge to your room but something the taxi wants cash and will express it so...Don't feel intimidated request to be charged to your room, again it will be more expensive than a regular taxi but saves from have to take cash every so often from the ATM...

I also come here for business and can walk to my customers office and when I want to eat, there are plenty of restaurants that on a sunny day or warm evening I can go to...

Room Tip: Smile at the front desk or even offer to provide flowers
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2014

Easy to book. Good sized rooms. Very good bed, clean and very friendly staff speaking Spanish and English. Location is excellent. Meals were ok. Heaps of surrounding restaurants for a good bite. Inner city living so shopping, tour sites, public transport are all nearby!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 27, 2014

There are some great things about this hotel but also some things they really need to work on.

Let's start out with the good stuff: The location is great - there are 3 really good restaurants right across the road, there's a metro station at the end of the road, etc. This was super convenient for me as I didn't have a lot of time to waste getting around.
The rooms are also nice with very comfortable beds. The bathrooms are fine - not my personal taste but clean and functional. I also appreciate being able to have only basic housekeeping services in exchange for points vouchers.

Areas I think need some work:
Breakfast! It is very poor! The eggs are a joke - the scrambled eggs are more of an egg soup, the fried eggs tend to take on more of a 'rock' tendency after they have been in the steamer for too long. When I asked for fresh ones on my first morning, I observed staff expressing let's say their 'non-understanding' of why I would make this request. The service (breakfast) is erratic, sometimes very attentive and sometimes nobody is around and there are no clean tables... Overall, there aren't many healthy options.
The pool area is very small (think bath tub vs. pool) but few people seem to spend time there so the 6 loungers appear to be enough. It would be good if the towels were more readily available.

Overall, I would stay here again because of the location and the rooms, but I will try to find alternative breakfast options.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela H, Four Points by Sheraton Santiago at Four Points by Sheraton Santiago, responded to this review, January 31, 2014
Dear Guest,

We appreciate you taking the time to write to us and give us your feedback. We aim to excel every day and to
achieve this we need to have feedback from our customers. We try to have a cozy Hotel and focus on good service to offer
you a sensational stay.
We will strive to improve on the aspects you mentioned in each of the areas of our hotel and invite you to contact us
directly to review your case.
We hope to see you soon again,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Santiago

Address: Santa Magdalena 111, Santiago 99999, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Santiago
#43 Family Hotel in Santiago
#44 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Santiago 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Need anything? Enjoy an easy stay at our 127 comfortable guestrooms. Stay near all the action and take advantage of our location, close to everything! Our great offers will allow you to explore all the sights. ... more   less 
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Also Known As:
4 Points By Sheraton Santiago
Four Points By Sheraton Santiago Hotel Santiago
Sheraton Santiago
Four Points Santiago
Santiago Sheraton
Santiago Four Points

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