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“An excellent and comfortable stay” 5 of 5 stars
Review of Santiago Marriott Hotel

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Santiago Marriott Hotel
4.5 of 5 Hotel   |   Avenida Presidente Kennedy 5741, Santiago, Chile   |  
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Ranked #14 of 179 Hotels in Santiago
CHENNAI,INDIA
Top Contributor
169 reviews 169 reviews
39 hotel reviews
Reviews in 47 cities Reviews in 47 cities
58 helpful votes 58 helpful votes
“An excellent and comfortable stay”
5 of 5 stars Reviewed 2 days ago NEW

We stayed five nights in this hotel. We upgraded to a huge suite on the 24th floor with access to the executive lounge on the 23 rd floor. We could even have breakfast in the lounge. Drinks and snacks are available throughout the day. Wine,champagne and beer between 6.30 and 8.30 pm. Delightful view of the Andes from here. We feel like staying longer. The lounge facilities are for a small charge added to the suite/room rates. Very friendly staff . Metro is a 20 minute walk. Hop on hop off point is next door.
I would like to make a particular mention of Lisette , who is in charge of the executive lounge. She is very friendly and really makes you feel at home. The others helping her are also very nice.

Room Tip: We were on the 24 th floor. Get access to the lounge when you check in. Really worth it.
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Service
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819 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Top Contributor
93 reviews 93 reviews
14 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this hotel for my first trip to Santiago. Marriott treated me as expected for a platinum guest. Was upgraded to the top floor with nice view. Good settings and excellent service.
Special kudos for the concierge for researching what to do on Labor Day when everything is closed

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorado, null, United States
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The best thing this hotel has is the friendly staff. Everyone was always greeting and smiling. They always made sure you had everything you need to make your stay comfortable. Breakfast was awesome. There is a shopping mall across the street with multiple eating options. Will definitely stay here again.

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review, 5 days ago
Dear Victor,

We are very pleased to read that you enjoyed your experience at Santiago Marriott and that we delivered quality service during your stay. Thank you for your kind words about our staff, we will definitely pass your positive comments to our team.
We look forward to your next stay with us, hopefully it will be soon.

Kind regards,


Victor P.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Top Contributor
81 reviews 81 reviews
66 hotel reviews
Reviews in 38 cities Reviews in 38 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Throughout the years I have stayed in this property. In fact, when the hotel originally opened I was probably one of the first guests, this is about 15 years ago.

I cannot say enough good things about the staff, I mean every single person I came in contact with was courteous and willing to help. However, the rooms and some of the facilities do show the age. The carpets are old and stained, fixtures in the bathroom start to show the wear and tear of a busy property. In no way I am saying this is not a good property but renovation is needed and hopefully it will happen sooner than later.

Location is very good. I saw a large Courtyard being build very close to this property; in the same block. So, if the renovation does not happen soon, for those seeking a newer property, the Courtyard could be an alternative. On the other side of the Kennedy Avenue there is a new Renaissance...

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review, 1 week ago
Dear guest,

It is great to know that you visited us many times throughout the years. Thank you so much for your loyalty and for comments about our staff. We appreciate you sharing your feedback, as it helps us to identify areas that need improvement.
We hope to see you soon.

Kind regards,

Victor P.
General Manager
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Rossland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here 4 nights entering and leaving Chile. Everything about this hotel is truly first class. Excellent, excellent service. Great rooms with views that could only be better if there was no smog. The restaurant, Latin Grill, has an interesting menu and our meals were excellent and the setting is quiet and relaxing. The health spa is among the best (for a hotel). Shopping center is just a short walk.

Room Tip: Try for a room above the 18th floor, and if available on the executive level. The executive lounge...
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review, 2 weeks ago
Dear Rossland,

Thank you for your feedback and for letting us know that all aspects of your stay were first class. We will pass on your comments to all our team to inspire them to keep on delivering excellent service to all guests.
We hope you visit us again in the near future.

Kind regards,


Victor P.
General Manager
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Chattanooga, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

Missy and I really enjoyed our January 2015 stay at the Santiago Marriott Hotel. The people of the city are very pleasant, open, and friendly. The hotel staff was very accommodating and put extra effort into making our visit a memorable experience. In particular we enjoyed working with Maricarmen and Andrea of the concierge staff and our driver Mario, who gave us a remarkable tour of the Andes. We plan to return and will stay at this property again!

Room Tip: Mountain side - higher up is better.
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review, 2 weeks ago
Dear John,

Thank you for choosing Santiago Marriott and for taking the time to write your wonderful and motivating comments. We will share your kind words with all the team to inspire them to keep on delivering excellent service to all guests and thank Maricarmen and Andrea for doing such a great job.
We hope to welcome you back real soon.

Kind regards,


Victor P.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Andrews, United Kingdom
Top Contributor
91 reviews 91 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located outside the city centre area with a large shopping mall right next door. Spacious and well appointed reception with good service throughout. I had a corner room with nice views of mountains in the distance. The room facilities are exactly as expected. It's about 30 minutes in a taxi from the airport.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review, 2 weeks ago
Dear Eddie,

We are very pleased to know that you enjoyed your stay and that we were able to live up to your expectations. Thank you for sharing your thoughts on Tripadvisor.
We hope you visit us again soon.

Kind regards,


Victor P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Santiago
#7 Luxury Hotel in Santiago
#11 Family Hotel in Santiago
#13 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
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Also Known As:
Marriott Santiago
Santiago Marriott

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