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“excellent service” 5 of 5 stars
Review of Santiago Marriott Hotel

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Santiago Marriott Hotel
4.5 of 5 Hotel   |   Av Presidente Kennedy 5741, Santiago, Chile   |  
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Ranked #11 of 173 Hotels in Santiago
MONTREAL
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“excellent service”
5 of 5 stars Reviewed January 20, 2013

We are usually very satisfied with our stays at Marriott hotels and this time was no different except that the service was one of the best we have ever experienced.
It seemed like if every body was going out of their way to make our stay pleasant.
Spent 2 nights in December , had a corner room with a view over the Andes , ouah!
hotel very modern , excellent location and very good foods. We had breakfasts (loved their fresh rasberry juice ) and one dinner there.
We spent one day with the hop on hop off bus and thougt it was a great way to see the city when you have only a few days in Santiago

Room Tip: corner room with a view over the Andes
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
1 review
4 of 5 stars Reviewed January 19, 2013 via mobile

Great Marriott with good service, onsite food, and executive lounge. Platinum status helped as we were upgraded even though we used points. Rooms are nice but typical of Marriott. The exec lounge was good and actually had great variety for a Marriott lounge. Staff was friendly. Location was good but not excellent in my opinion.

Overall a great experience.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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La Habra, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2013

we stayed here one night after coming from our cruise, it was well worth it, the room was amazing, we had a conference room as well, everything was really clean, the only thing that was off was the shower at first it wouldn't drain that well, and the water was kind of yellow, so that was pretty disconcerting but they were pretty accommodating they let us check out at 5:30pm with no extra charges,

the elite lounge staff was very friendly and helpful, the spread though could have been better

lastly the only thing about the hotel that is refraining me from giving it 5 stars is the shuttle we arranged to transfer us to the hotel, when it got there they were trying to charge us more when we specifically told them how much luggage and carry ons that we had, but in the end it was resolved, would definitely come back its really close to one of the malls

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 12, 2013

Everything about my stay at this hotel was superb, starting with the service from the staff - they bent over backwards to be helpful, and the front desk attendant spoke perfect English. The room I stayed in was a double-twin bed standard room with a desk, which was extremely clean and well appointed with a beautiful view of downtown Santiago. The temperature controls in the room worked perfectly, and the shower was probably the best I've experienced in Chile. The location is terrific, being right next to a park, in a well-to-do neighborhood, and an easy one-block walk to shopping malls and restaurants. The full gym facilities were an unexpected bonus as well.

Room Tip: ask for a higher floor if you're sensitive to city noise
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Top Contributor
192 reviews 192 reviews
61 hotel reviews
Reviews in 77 cities Reviews in 77 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed January 7, 2013

Similar to the Grand Hyatt, the Marriott is in a great location. It has close proximity to the park, shopping and restaurants. The rooms are very modern and well kept. Excellent front desk and concierge services and they readily upgrade the elite guests to better rooms. Not a single complaint and this hotel sets a high bar for the business traveler visiting the city.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2013

Stayed here for 6 nights over Christmas at the beginning of our Chilean vacation.The hotel itself is beautiful. I booked a business suite as it included free internet, breakfast, parking and the room was huge. Was also invited to use the executive lounge during my stay (which was not expected). This was fantastic - 6:30pm-8:30pm every night with unlimited beer & wine (all good Chilean sparkling, red & white wines) and hors d'oeuvres. Breakfast was also served here and the view is beautiful (23rd floor) but we preferred the main restaurant as the choice was larger. All the staff were excellent and had a good level of English. The reception staff and young lady concierge were particularly helpful. About 20 minutes walk to the metro - go through the park if it's open. Minor complaint is that the pool is small and in the shade in the afternoon when it can be a bit cold.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Top Contributor
58 reviews 58 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 3, 2013

I would like to thank all the wonderful staff at the Santiago Marriott for providing us with a memorable stay.

This property quickly became one of our favorites in the Marriott group.

Attention to detail was phenomenal. Help and kindness was never more than a smile away.

We spent New Year's eve in the Latin Grill, the food and service were impeccable.

Thank you to all the staff at the property - we very much look forward to returning to Chile again.

There is no added taxes in Chile which makes a visit even more affordable.

Room Tip: Get a high floor and pay for lounge access if you don't have it. The lounge is exceptional.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santiago Marriott Hotel

Address: Av Presidente Kennedy 5741, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Santiago
#2 Family Hotel in Santiago
#6 Luxury Hotel in Santiago
#9 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
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Also Known As:
Marriott Santiago
Santiago Marriott

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