Stayed here recently. Location is exceptional as in a quiet leafy area close to good shopping and a selection of excellent restaurants.
Staff friendly and pleasant to deal with.
However on entering our room we were encounter with a musty, earthy smell. I thought air conditioning might assist however the air conditioning was noisy, unable to be adjusted and ran full force with a rattling noisy fan. Choice was a very cold noisy room or no air conditioning at all.
The " technical person" sent to the room explained there was a technical problem which could not be fixed till Monday. Given this was Saturday I thought a change of room might be warranted. This however was not offered but when I approached staff an hour later they readily agreed to a change of room. In this instance I thought this initiative should have come from them and not as the result of a request from me.
Club room was relaxing and enjoyable. Staff very helpful in the main but perhaps a little inexperienced in key areas.
I would stay again but would also request the Executive Club Tower. I believe Intercontinental Santiago just needs to lift its game in a couple of key areas if it wants to be up there with the better hotels in the city.
- Official Description (provided by the hotel):
- FASHIONABLE ELEGANCE IN PRESTIGIOUS EL GOLF The new financial district is a fitting locale for InterContinental Santiago, one of the city's most elegant hotels. Upscale shops and restaurants share the neighborhood, and top attractions such as San Cristobal Hill, Plaza de Armas and La Moneda Presidential Palace are nearby. You can be skiing in under an hour or sailing the ocean in less than two. ... more less
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- Also Known As:
- Intercontinental Santiago Hotel Santiago