We stayed one night in January, in transit between London/Madrid and Punta Arenas. Location is good, facing San Christobal hill, close to the metro system. Room was nice, and the bed was perfect (Although we were up before 3am for our onward flight!). We loved the views from the rooftop terrace, and the small courtyard area. This is a hotel with real character.
The staff are also a great asset - Tamara helped us to resolve check-in problems for our next flight, reschedule our pick-up, and provided a snack and wine at a pace that matched our (In hindsight) ridiculous schedule.
We left with a packed breakfast, which again was ideal given the circumstances. Definitely one to return to if ever we are in Santiago.
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