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“Perfect accomodations” 5 of 5 stars
Review of Hilton Garden Inn Santiago Airport

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Hilton Garden Inn Santiago Airport
3.5 of 5 Hotel   |   Americo Vespucio Ave 1292, Santiago 9020000 , Chile   |  
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Special Rate
$149 (USD)
Ranked #34 of 173 Hotels in Santiago
Inglewood, California
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
“Perfect accomodations”
5 of 5 stars Reviewed June 24, 2013

This is an awesome hotel the only thing is it is far from the city. It is ideal for staying close to the airport or having a car to go to the city! i stayed there for a connecting flight twice and loved the experience, everything was impecable and there is nothing to be said which is not positive. Just make sure you know it is far from the city and you will need a car to go to and back from the city.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

Glad to hear that it was adequate. Please come again and thank you for staying with us!!

Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Elgin, Illinois, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 14, 2013

After a 14 hour flight we were greeted by a friendly professional staff that made sure all of our needs were met. The room was recently updated and very clean. We had a nice breakfast in the restaurant before moving on to our destination.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

Thank you for your feedback and for staying with us.!!
Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotselaar
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 13, 2013

The best place to be if one has to stay close to the Santiago International Airport. Very friendly staff, good rooms, earthquake-steady (I lived through it), excellent Pisco Sour and breakfast, quality restaurant !

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

Thank you for staying with us during your trip to HGI . We are glad that our hotel met your expectations and that we could be a memorable and enjoyable part of your trip! It is nice to hear that our rooms suited your needs well, and that our staff was able to assist you every step of the way.

Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
Top Contributor
102 reviews 102 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed June 11, 2013

We loved our stay at this Hilton. The front desk was extremely helpful (especially Fellippe). We were unable to exchange cash at the airport and he was able to order us a roundtrip cab to the city and back and charge it to our room. They work with a specific cab company that charges $25 for ride downtown (they can also arrange a return cab ride from that company so there is no worries of a cab scam). They offer free transfers from the airport. The downtown is not the greatest, so we were glad to be away from it. Most tour companies had no problem picking us up from there (except the city tours, which charged us more). The hotel has business room to print flight tickets, a pool, hot tub, sauna, and nice workout room. The rooms were big, and had all the standard amenities a Hilton would have in the room (safe, adjustable bed, hairdryer, iron, shampoo, conditioner, lotion, coffee pot and refrig). There is a gas station about 10 minutes walk from the hotel. The hotel offers snacks, room service and has a restaurant. The restaurant even let us bring in our own bottle of wine from a wine tour to have with dinner (didn't even charge a corkage fee!). Breakfast was a buffet of hot, cold, and made to order foods. We loved our stay there and would recommend the hotel to anyone staying in Santiago

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

We appreciate your feedback. Glad you enjoyed the breakfast

Thank you for your recommendation. !!

Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2013

This hotel was perfect for my purpose of a quiet place for a few hours sleep & refresh before catching my flight. The staff were very friendly and helpful. It was a shame that I couldn't stay longer and enjoy the facilities. It was very clean and comfortable.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

Thank you so much. We enjoyed serving you.
Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, KS
Top Contributor
152 reviews 152 reviews
111 hotel reviews
Reviews in 92 cities Reviews in 92 cities
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed May 18, 2013

I just stayed at the HGI Santiago for 4 nights while in town for business. The hotel offers shuttle service to and from the airport which is very nice. The hotel is very close to the airport. Depending on the time of day can either be a 20 minute drive to downtown or a 1 hour drive. The front desk staff are all very nice and helpful as well. The room is your standard bed, chair, and desk. Although pretty new and updated. The bathroom is also very nice. The bed is very comfortable. Now, for the not so good; the restaurant. I ate breakfast three times, dinner once, and lunch twice. The breakfast buffet is very, very limited on what they offer: scrambled or cook to order eggs, bacon, sausage, two fruit choices (usually strawberries and pineapple), and a few pastries. Lunch was very good both times. Dinner was just ok. Now for the problem with the restaurant; the service. It can easily take 15+ minutes to get your check. One night I came in for dinner and sat at one of the only tables that was clean. The waiter served the table next to me four times and did not even acknowledge that I was there. Another 5 minutes later I left and had to order room service in order to eat. The second time I ate lunch I asked 4 different wait staff for my check over a 20 minute period. This is a major problem when the hotel is the ONLY dinning option in the area. Next time I will stay at the Marriott downtown unless I have a short one day stay and need to stay at the airport. If you are staying for any amount of time at all go downtown. If you just need a quick one night stay at the airport, the HGI and the Holiday Inn are your only options.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 13, 2013 via mobile

We stayed there during our first trip to Chile. The area the hotel is in, is quite industrial, but the hotel itself deserves true destination award. Service was great, starting from security, wait staff, housekeeping and especially front desk. Manuel, who helped us at many diffrent occassions and Adriana in reservations were currtious, professional and genuine. kudos for them. The selection of food and wine in hotel restaurant is very impressive. The pool and fitness center make you forget about the outside world. The rooms are specious and clean, and amenities are so worth it. Great times!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patricia s, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, July 30, 2013
Dear Guest:

Many thanks for your wonderful comments of Hilton Garden Inn Santiago Airport on TripAdvisor! Your compliments are sincerely appreciated, and even more so considering you are in the hospitality industry. We are certainly fortunate to have such an amazing team of associates. I am glad that their extraordinary efforts contributed to a wonderful stay. Hilton Garden Inn is committed to creating lasting relationships with our guests and we are grateful for the opportunity to serve you. We look forward to welcoming you back!

Best Regards,

Patricia Salas
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Santiago Airport

Address: Americo Vespucio Ave 1292, Santiago 9020000 , Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 173 Hotels in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Santiago Airport 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Santiago Airport is only a 20 minute drive from downtown Santiago de Chile and offers free shuttle. Enjoy complimentary WiFi in every guest room, as well as a 42-inch TV. Work out in the fitness center or enjoy swimming laps in the indoor swimming pool and sauna. Savor delicious classic dishes at the hotel's restaurant. ... more   less 
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