I just stayed at the HGI Santiago for 4 nights while in town for business. The hotel offers shuttle service to and from the airport which is very nice. The hotel is very close to the airport. Depending on the time of day can either be a 20 minute drive to downtown or a 1 hour drive. The front desk staff are all very nice and helpful as well. The room is your standard bed, chair, and desk. Although pretty new and updated. The bathroom is also very nice. The bed is very comfortable. Now, for the not so good; the restaurant. I ate breakfast three times, dinner once, and lunch twice. The breakfast buffet is very, very limited on what they offer: scrambled or cook to order eggs, bacon, sausage, two fruit choices (usually strawberries and pineapple), and a few pastries. Lunch was very good both times. Dinner was just ok. Now for the problem with the restaurant; the service. It can easily take 15+ minutes to get your check. One night I came in for dinner and sat at one of the only tables that was clean. The waiter served the table next to me four times and did not even acknowledge that I was there. Another 5 minutes later I left and had to order room service in order to eat. The second time I ate lunch I asked 4 different wait staff for my check over a 20 minute period. This is a major problem when the hotel is the ONLY dinning option in the area. Next time I will stay at the Marriott downtown unless I have a short one day stay and need to stay at the airport. If you are staying for any amount of time at all go downtown. If you just need a quick one night stay at the airport, the HGI and the Holiday Inn are your only options.
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