After reading the reviews for this company, we were very hesitant to make any bookings with them. But we decided to give it a go with this company.
We did the hop-on/hop-off and had absolutely no issues. One of the better hop-on/hop-off that we've experienced during our travels. Although it is a bit on the costly side.
We also booked a half-day morning Andes tour with them for our last day in Santiago. We were apprenhensive when reading the other traveler's reviews (of not being picked up at their hotels etc ...). But luckily, it didn't happen to us. We were picked up from our hotel on time and the trip up the Andes was amazing! We had to endure an 1.5 hour drive with 60+ very sharp turns en route to 3000 metres above sea-level at the Andes. Once up there, it was well worth it! The tour-guide was very friendly and fluent in Spanish, Portuguese and English.
It sounds like it's luck-of-the-draw with Turistik ---and we were lucky to have had no problems with our experience with Turistik.
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