Customer Service: Check in greeted by a smiley owner & receptionist. He spoke English (phew!) & made pleasant conversation. He offered to help; directions, local amenities, showed me to my room. LAN airlines lost my luggage, he offered to call them to chase my bag up once I was rested and refreshed. Slept soundly in a quiet room (314), comfortable double bed.
Approached reception much later, no owner but two lovely receptionists who immediately looked up, said hello when I walked in. One spoke no english, the other the same although she had more of an idea of what I was talking about - they remembered luggage dilemma, simply picked up the phone to LAN on my behalf! VERY grateful. Thanks to them my bag appeared at the hotel in just under three hours! While my bag was on it’s way from the airport, the girls voluntarily gave me a business card, highlighted the address of the hotel. They voluntarily showed me on a map where to go to get a decent bite to eat. I had been travelling for over 24hours and hadn't eaten anything, their concern was such a lovely touch. I curiously ventured out, glad I did as their reccommendation was superb! After a few hours I returned to the hotel, when my bag arrived the night receptionist (who spoke english) called my room immediately, by the time I got downstairs he was signing for it on my behalf. The girls had told him about it! I also couldn’t work the TV/DVD & he came immediatley right up to help. Excellent customer service.
Room: Free wifi. TV/DVD in the bedroom (english speaking channels). Yes, it is a small 1bed apartment. Equivalent to a junior suite in any major hotel except this has kitchen facilites. It lacks the basic necessary items to cook with though; no knives to cut with, no chop board, no utensils, no detergent, sponges etc. The only items in the kitchen are; fridge, microwave, kettle, toaster, 3 different sized pots, 2 dinner & side plates, 2 small cups, 2 espresso cups, 2 glasses, cutlery. To be honest, the hotel is so very close to restaurants/cafes which suit all budgets and I can guarantee after you have had a taste of the Chilean food & atmosphere of area Bellavista you will not be bothered cooking! A very large walk in wardrobe; 5 hangers. Shower above bath with hot running water (at all times). Towels supplied. Minimal toiletries (def bring your own). No hairdryer. Double bed; linen clean. Phone on the kitchen wall only gives access to reception & to open the gate outside. Reverse cycle aircon/heating unit; it was cold and it worked-within minutes the rooms were toasty warm. Small balcony (big windows) with fabulous views of the Andes Mountains.
Location: To get here from the airport, pay USD11 for a shared minibus taxi service. Pay at the transportation desk which is located just after you collect your bag at the airport & exit security. OR at the same desk pay USD38 for a direct service. A local airport coach goes to the city centre but it also waits to fill up before departing (like the taxi shuttle). The hotel is only 5mins walk from metro stop ‘Salvador’ & also the main street where bars, clubs, cafes, restaurants, art galleries and theatres are. I was travelling solo, single white female and no hassles walking back to hotel after dark (be discreet with your belongings. People don't tend to carry handbags here, small backpacks seem to be the norm). Also, the whole way to/from hotel to the main part of town has bright street lights. The street the hotel is located on is quiet, narrow and one way, it is off one of the main artery roads. The hotel is next to a secure car park. Hotel surrounded by big concrete wall and metal gates. The security gate means you buzz in/out, it’s manned 24/7, this is a definite plus and travelling alone I liked this factor because inside the hotel I knew I was safe (There were two very peaceful but big demonstrations on when I was there, far removed from the hotel) Excellent Location.
Noise: Almost everyone in Santiago owns a dog! There are also many stray wild dogs around the city, they are not thin - everyone seems to love them, and feeds them! The front of the hotel overlooks the Andes Mountains and some private residences. Walking to the main street from the hotel you do see a dog behind most of the gates of each of the private residences. They don’t bark when you pass by though so you don’t hear anything from these! However, at the back of the hotel you’ll see there is a green (like a park) and then the Santiago zoo. There is no noise from the zoo, however you can see/hear from the central walkway of the hotel the dogs barking (only early evening) on the green. From my room (314) I could faintly hear them in the distance, with conversation and the television on low I couldn’t hear them at all. They didn’t bark at night or early morning. I am a light sleeper, I slept, this was not a problem.
After spending two nights/three days here I can tell you not to have very high expectations, afterall you get what you pay for. This place is certainly ‘budget’, it is a little better than a ‘motel’. If you come here with that in mind you won’t be disappointed. If long term travellers (4nights or more) then be prepared to invest in a few necessary items. On saying this though if you ask reception they may be able to assist, I was too tired to ask! No real supermarkets but many local mini marts nearby with different specialty items. For Short term stays I would also recommend it, although keep in mind it is basic compared to a 'hotel'.
Overall excellent customer service, great location, comfortable bed, spacious room and independent compared to a hotel. Not worth spending more than GBP45/USD85per night though! Happy Travels!!
Ask for room 314 (front of the hotel) if you'd like a sunny, quiet room with a great view of the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.