I read all comments however, I gave the hotel a chance to show me the real thing. Please, understand this is a very typical medium class hotel in a Hispanic country (being Hispanic myself, I know these things well). Usually north Americans / Canadians / Europeans have higher expectations.
but I have to say it, my experience was very positive. yes, location is a bit noisy, particularly at night. You are located in downtown, this is not ocean view Bahamas style, ok? You are very, very close to all the historical places without being right inside of it. Keep in mind the hotel isnt surrounded by magical landscape, it is a latin american capital city, where hospitals and universities, and hotels and markets all are mixed in a typical disorganized hispanic city. safety? of course is safe with caution. It is a capital, not your small north American town ( and I live in Canada, I can tell).
Room was very clean, room service never was a problem, I left money on the table, never lost a penny. Internet was quite awesome, in fact I was able to Skype with video with family and friends.
I am sure, there are some things that need improvements. Maybe kitchenette should be better equipped, and breakfast, although nice, could be improved.
But I have no complaints. The hotel was really full, and Chilean employees worked their best.
yes, I would recommend it. Plus, is someone had a particularly negative experience (it happens EVERYWHERE), he/she should contact the hotel instead of ranting right here.
Daniel from Canada.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.