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“Boutique - Perfect description” 3 of 5 stars
Review of The Aubrey Boutique Hotel

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The Aubrey Boutique Hotel
4.0 of 5 Boutique Hotel   |   317 Constitucion | Bellavista, Providencia, Santiago 753 0137, Chile   |  
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Hotel amenities
Ranked #9 of 173 Hotels in Santiago
Perth, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Boutique - Perfect description”
3 of 5 stars Reviewed April 16, 2013

Rooms and hotel is very cute but expensive. I was sick during my stay (got sick in Peru with a flue). Hotel breakfast was lovely and welcoming like we were the only guest there.

A little bit frustrating being sick and no lunch or room service available.

Room Tip: No room service/lunch chef
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheAubreySantiago, Owner at The Aubrey Boutique Hotel, responded to this review, April 27, 2013
Dear Guest
I am sorry to hear that you were ill during your visit to Santiago, I trust you have by now made a full recovery. Concerning, room service, we offer, pool service, and room service during restaurant operating hours, Monday to Saturday from 6.30pm and breakfast room service should our guests require, 7 days a week. Our frontdesk staff are more than happy to order lunch deliveries from the many restaurants in the vicinity. I can only assume, there was a misunderstanding to which I apologise.
With best regards
Mark Cigana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

We stayed at the Aubrey 5 months ago and thoroughly enjoyed the experience. Passing through Santiago again in April we decided to stay again.
We were delighted to find the same level of experience and comfort. We arrived early and not only did we enjoy an upgrade of our room but we were able to access our room early which we really appreciated. Our room was in the loft so it was up a couple of floors but was not a problem at all (for the average 50 year old!!).
Although we did not eat at the restaurant this time for dinner, breakfast served by the ever-joyous Rachel starts each day to a bright and delicious start. The weather is starting to get a little cooler now in Santiago so we were resigned that this time we might not benefit from the pool, but being HEATED meant that we made time to endulge.
Great bed, super hot shower, bottled water provided, returning at night to the bar for a last tipple is another plus.
We will definitely return.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013

Great location next to heaps of bars and restaurants. Even though it gets loud outside, inside is a quiet sanctuary. My partner and I had a beautiful time for one night before heading home. Very clean, spacious rooms. The pool was awesome and refreshing. The building is a grand old home, with lots of character and modern touches. The staff were super friendly and helpful. The bed was super comfy with thick white sheets. Awesome welcome drink and afternoon tea for free, made it extra special.

Room Tip: The big room with a courtyard :)
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 28, 2013

The Aubrey is the place for you if you desire a fun lively area with bars, restaurants and attractions like San Cristobal and Pablo Neruda's house 'La Chascona' which is just mere steps away.
The Aubrey located in Bellavista has everything, beautiful pool, lovely outdoor areas and elegant lounges but retains a delightful intimacy.
We chose this hotel because of its proximity to La Chascona, as we wanted to be able to just wander to Neruda's house and to stroll the neighbourhood.
We booked a loft room that came with front views of the street which was a good vantage point for people watching. The room was clean and modern with fresh white calla lilies and a bottle of champagne. The champagne was an i-escape booing incentive and The Aubrey had it chilled and ready for us.
The staff were all very warm and professional from the very first email of confirmation, the airport transfer arrangements, reception to final departure.
Special mention to Rachel who makes breakfast a delight. You will not go wrong with the eggs benedict for breakfast or tapas and pisco sours at the piano bar.
We loved the Aubrey and highly recommend it for your visit to Santiago, Chile.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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pittsburgh
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 27, 2013

We really enjoy boutique hotels with character vs chains and high rises. The Aubrey is the first exception.
The hotel has it's pluses - outdoor courtyard, friendly staff, comfortable beds,and is clean.


The BIG negatives are STEPS and NOISE.

Steps
Lots of steps no matter where your room is located.
Especially the loft (really an attic that you have to be careful not to bang head) offering a challenge of over 60 steps each way from lobby to/from room. During our 12 hour stay over 360 steps to climb up and down just to check in ,go shopping ,and to dinner!

Very disappointed that after our International flight arrived at hotel at 9:30 AM we couldn't check in until 3 PM even if were willing to pay extra. Didn't even have a refresh room available for short time to change like other boutique hotels like LaStarria Had to tour and roam streets until 3PM before could check in. We checked out 6-7Am each of the 3 separate stays for flights within Chile. Hard to believe that on the day of our arrival no one had checked out early!

Noise
Had 3 different rooms on 3 different evenings and could hear people talking, shouting, yelling until after 3PM. Worse was a Saturday night that sounded like a riot outside with drums beating, shouting voices and car alarms. If you are a deep sleeper and night life until wee hours of morning perhaps you can survive. Otherwise bring earplugs or better yet select quieter location or hotel.
The last night they had a big private party with band in courtyard until after 11AM. Our wake up call was @5:15.

Don't think about sleeping until after 3PM

Would never recommend hotel.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 24, 2013

The Aubrey offers impeccable and friendly service. The rooms and baths are stylish, up to date, and comfortable. Rachel, our waitress for breakfast, sang as she brought us freshly ground coffee and custom cooked eggs. Later in the day we had tea and banana bread on the peaceful pool terrace. This haven was a real treat in downtown Santiago. The price is reasonable for so much luxury.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2013

The Aubrey Hotel is a fifteen room boutique hotel, in the Bella Vista Bario They gutted a mansion and re-did the rooms which are just gorgeous, and so tastefully decorated. The location is very convenient. Three doors down from Pablo Neruda's home in Santiago. Close to boutique shopping, the zoo and park right behind the hotel and within walking distance to the LaStarria neighborhood. We even walked to the Mercado Centrale from here.

The dining room open out into an outdoor dining space that has stone arched wall, with water streaming down to create the most tranquil atmosphere.

Breakfast is included with eggs made however you like - and even eggs benedict with salmon. Yum.

The staff was so helpful, and the service to and fron the airport, could not have been easier.

They made sure I was booked on my flights, arranged tours, booked dinner reservations, well, you get the idea. If I was ever going to stay in Santiago, I would stay here.

Room Tip: The rooms on the first floor, may be a bit nosier than the ones higher up, or back by the pool.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Aubrey Boutique Hotel

Address: 317 Constitucion | Bellavista, Providencia, Santiago 753 0137, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 173 Hotels in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Aubrey Boutique Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
The Aubrey an Australian/English owned and operated small friendly boutique hotel which opened in 2010, is situated in bohemian, artsy Bellavista neighbourhood, Providencia. Situated next to the Park Metropolitan and is the first true boutique hotel in Santiago, The hotel comprises of 2 lovingly restored old mansions which have been completely modernized while retaining many original features, and furnished with a fusion of contemporary and antique styles. The hotel has a new contempory built pavilion wing, an outdoor heated jacuzzi swimming pool with sundeck, a relaxing piano lounge with indoor/outdoor terrace seating , serving cocktails, wines and food to share, Monday to Saturdays with live pianist every Thursday and Fridays ... more   less 
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