I'm always a little leery of mall restaurants, but Parque Arauco is a unique mall in many ways. I was pleasantly surprised with the food here in spite of being a little baffled by the service . Since only 6% of the population in Chili speaks English, we were waited on by 3 people who tag-teamed us! The first guy wasn't comfortable waiting on us because he spoke very little English (I speak a halting, accented Spanish) - from my experience in South America we would have been just fine; but we got another guy who spoke English perfectly, took our orders and then went home. So a third guy had to be hounded a few times to bring us our drinks and dinner. The food was very good and the drinks were spectacular. Try the Pisco Sour, the national drink of Peru and Chili that is made from grapes, tastes like whiskey and is about 40% alcohol. Good thing we weren't driving. And speaking of driving, we were told that "tourist taxis" waited just inside the entrance to the mall. we ended up engaging our driver that evening for the rest of our trip. He was wonderful and we didn't have to worry about getting around. The taxis are blue with orange plates; "regular taxis" are black and yellow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 28, 2013
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Thanks for sharing your comments with the TripAdvisor community. We are very glad to hear that overall you enjoyed our restaurant.
Yes, English is not widely spoken in Chile. In fact the official figure is that only 2%, rather than 6%, is the percent of Chileans that can fluently speak in English. So it is definitely hard to have a fully bilingual restaurant team. In any case we will definitely take your comments into consideration as a tool to further improve our service.
Once again thanks for your comments and we hope to see you back in the near future.
La Perla del Pacífico
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.