I stay at many SPG hotels for business and this hotel is by far the worst. I have never more disappointed, rubbish hotel.
1. First room was run down and no maintenance eg shower door would shut. Complained before next return and was changed to another room.
2. Asked for paper to be provided, never received a paper. The staff just smile and nod but don't know what you are saying.
3. Wrong dry cleaning dropped off
4. Couldn't access room 1020. Wasted half an hour going up and down in the lifts with several electronic key changes only to still NOT be able to get into my room - is that too much to ask?! Waited for maintenance as the door lock batteries had run flat - wouldn't you change these out as part of preventative maintenance!
4. When I access the room it was not cleaned as housekeeping couldn't access the door same as I couldn't. Rather than report it they wondered off in a daze.
5. While waiting for the room to be cleaned I went to the pool as the advertised bar is shut I took a beer only to be told this wasn't allowed despite the bar being shut and that the hotel had caused the problems in the first place.
There are many other issues such as making me wait 30 minutes to scan 8 pages, the girl just looked at me and smiled, no idea and no urgency, just wondering around in a daze.
Again, worst experience and won't stay again nor recommend it. Don't even waste your time!
- Official Description (provided by the hotel):
- W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more less
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- Also Known As:
- w Santiago Hotel Santiago