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“Great property, quite a scene with lots of options” 4 of 5 stars
Review of W Santiago

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W Santiago
4.5 of 5 Hotel   |   Isidora Goyenechea 3000, Santiago 3000, Chile   |  
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Ranked #43 of 173 Hotels in Santiago
Los Angeles, California, United States
Top Contributor
241 reviews 241 reviews
37 hotel reviews
Reviews in 65 cities Reviews in 65 cities
83 helpful votes 83 helpful votes
“Great property, quite a scene with lots of options”
4 of 5 stars Reviewed July 28, 2013

This is a really nice W with the added advantage of you actually being able to see something at night!

The public areas are really something. Very stylish ( as expected ) but also comfortable.

I had a great room on the 11th floor that was quiet, well laid out, with a great bed.

I found all the hotel staff incredibly helpful no matter what silly question I asked. None of the snootiness you often get at a W in the US. The gym on the third floor was awesome but has stupid hours for an international hotel. They need to seriously consider 24 hour access.

The hotel is in a beautiful residential area about 20 minutes from central Santiago. You can pay 10,000 pesos for a trip by cab or 670 pesos ( on the weekend ) by metro to get to Plaza de Armas. You have a choice of 2 metro stations within a safe 10 minute walk of the hotel.

The views from the upper levels are great and the bar scene is definitely energetic.

I had breakfast in the hotel restaurant. Good food, well prepared with attentive service.

I will definitely stay at this hotel on my next trip to Santiago.

Room Tip: Get an upper floor for the view
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, August 22, 2013
Hello Ian B

Thank you so much for your comments. We are thrilled to know that you had a wonderful time at our property.

Thank you for pointing out all the services and staff, we really appreciate it.

We hope to see you soon again !

Best Wishes from W Santiago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vaduz, Liechtenstein
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 27, 2013

Great service: we arrived early morning and they gave us a room straightaway.
Great location: lots of good restaurants in the area.
Definitely worth the price, the view from the swimming pool is breathtaking!

Room Tip: the higher the better. South facing view not bad. North facing room possibly quieter
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, August 20, 2013
Hello Alex l

Greetings from W Santiago!

Thank you for your feedback. We really appreciate taking your time to share your experience of W Santiago.

Hope to see you soon.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2013

I stayed here on a business trip last year.

The room was well appointed and very clean. The level of service was almost on par with the W hotels in the US, although not quite.

There is a rooftop bar which is quite busy and friendly in the evening.

Overall a very good stay, if a bit on the expensive side.

Room Tip: lower floors have a shorter wait for the elevator
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 22, 2013
Hello R M

Thank you so much for taking your time to write about your ecperience at W Santiago.

We are very glad to know that your overall experience was good and that you enjoyed your time with us.

I would also like to thank you for all the feedback you granted us, it will surely help us imporve as a hotel.

Hope to see you soon for another W experience.

Best Wishes
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London
Top Contributor
61 reviews 61 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed July 12, 2013

Very professional, friendly and smooth service at reception.

Nice rooms, but poor noise insulation from the corridor and not too clean bathroom. Very good bath products and bed. Very good TV and room layout. Stylish, but needs better lighting.

The bar and restaurant are excellent - delicious food, very good martinis and a relaxed atmosphere with a bit of 'see and be seen'.
Extremely good gym offering everything one wants (except for a TRX).

Excellent breakfast. Despite living in Switzerland, I had my best Bircher Muesli here!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello Critical_Mind

Thank you so much for your comments concerning your experience at W Santiago.

We appreciate greatly every single detailed you have pointed out. We have shared your comments with the rest of the W Team. Your comments are very important to us and we will take them into consideration.

Hope to see you soon at W Santiago

Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2013

Had a great stay at the W Santiago at the end of May. Everyone was extremely friendly and bent over backwards to make our stay great. The concierge (Magdalena?) was amazing and helped us book a great tour into the Andes Mountains. I would return here in a heartbeat and definitely stay at the W. The Asian/Sushi restaurant was one of the best meals I've had all year.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello NikolaiU

Thank you so much for your comments. We are very happy to know you enjoyed your time at W Santiago. We have shared your comments with the rest of the W Santiago Team.

We hope to see you soon for another W Santiago Experience.

Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed July 9, 2013

Firstly, this is not a bad hotel by any means, but I have to say for the price (and relative to what you would expect from the W Hotel chain) it is sub-par.

As other reviewers have commented, the rooms are dark and the fit-out of the rooms are sub-standard (noticed cracks here and there). Again the rooms are by no means shabby but not what you'd expect for the price.

The service was also a bit sporadic - we went to the wrong counter (thinking it was the concierge counter) and the two staff there just kept on talking amongst themselves and ignored us until we grabbed their attention. However, this is not to say that other staff were not attentive.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 15, 2013
Hello 14andrewc

We thank you greatly for taking your time to write your comments concerning your experience at W Santiago. We are very sorry for the inconveniences you have mentioned it surely does not reflect the kind of service we are used to give at W Santiago. I have shared your comments with the rest of the W Santiago Team in order to work on these points to never occur again.

Once again I thank you for your commenst, which will surely help us.

Hope to see you soon

Best Wishes
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Abilene, Texas
Top Contributor
103 reviews 103 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 5, 2013

We recently stayed 3 nights at the W Hotel in Santiago. The rooms are ok, but it is too dark in this hotel. I asked for a lamp and was brought a little spot light lamp that would not stay together and it got really hot. The beds were pretty comfy. The shower is open to the bedroom area so you can see right in. There was also a lot of mildew in the grout of the shower. That is a turn off for me as far as hotels go. This hotel looks like it could already use some updating. It is in a pretty good area. The lobby bar was pretty cool, but it was very difficult to get waited on. The rooftop bar was closed for renovations. That was a drag as well. I would stay somewhere else if I ever return to Santiago. This did not live up to the W standards in my opinion. What a shame. Could be a really neat hotel.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSantiago, Guest Relations Manager at W Santiago, responded to this review, July 17, 2013
Hello 2SunnyBeaches

Greetings from W Santiago!

Along with my greetings I would like to apologize for the inconveniences caused during your experience with us.

I have shared your comments with the team here in W Santiago and have taken immediate action so that these issues that you experienced won’t occur again in the future. Also, my apologies if our team was not able to solve your situation when your informed us about the inconveniences.

I would like to take this opportunity to thank you for taking your time to write your comments about your experience in W Santiago; it will for sure help us improve the quality of our product.


Warmest Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Santiago

Address: Isidora Goyenechea 3000, Santiago 3000, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Santiago
#24 Luxury Hotel in Santiago
#24 Business Hotel in Santiago
#29 Family Hotel in Santiago
#32 Romantic Hotel in Santiago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Santiago 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more   less 
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Also Known As:
w Santiago Hotel Santiago

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