Maybe I am not the right person to appreciate this type of Hotel. Don't get me wrong the hotel is great: the bars, the restaurants, everything! Great design but one thing is missing for me: the hotel that means service. As always in this type of hotel you have young and very goodlooking men and women working there. They love their earphones and mic and they all look like bodyguards or stage worker at a Broadway Show or at the Golden Globe awards. But when it comes to professionality and competence....it's another story... When I asked them where I could change as my room was not ready for check in they looked at me as if I were the first person having this type of need. At the end they sent me to the 21st floor but the elevators were out of service and they were like this for few hours (different elevators and alternatevely). I booked and I was confirmed in a smoking room and when I checked in they confirmed it but the room was not. The room is dark. As I said it's not the hotel fault it's mine because I am maybe too old and I start having problems with my eye sight in the dark. The safe did not work. I ordered dinner in the room: club sandwich with fries and caesar salad. The fries were uneatable (greasy), anchovies are supposed to be in the Nicoise (aren't they?) not in the Caesar and they were extremely salty. I was on a business trip and we booked a few rooms and a lunch for 15 pax at La Terrazza (nice food) I was the only one checking out immediately after the lunch so I asked if it would be possible to have a late check to change before going to the airport they agreed but only until 1.30 (in the middle of our lunch). So i took my bags and brought it to a colleague's room and when I got back to change after lunch the room was not serviced yet.
I wanted to put poor as an overall rating but I will put average because as I said it's my fault too in having chosen this type of hotel. We all know W and their target clientele so.... my fault. Las but not least OSAKA the peruvian/japanese restaurant is amazing!!!!
- Official Description (provided by the hotel):
- W Santiago reinvents the style and sophistication, becoming an icon for fashion and tendency in the city. Enjoy the WET(R) (swimming pool) with panoramic view of Santiago. Embrace yourself with the exuberating unique colors and flavors that our restaurants and bars offer. ... more less
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- Also Known As:
- w Santiago Hotel Santiago