First off, I hate to give this hostel an average rating because I liked the staff so much. They aren't average at all. Everyone we met there was welcoming and approachable.
This hostel/hotel does a lot of things right. But for the price, we expected something more. We usually stay at lower-priced hostels, but we wanted a place that was comfortable for our folks coming to visit us. So we figured, at the $60/night mark, we'd be getting more than what we get at the $40/night mark. Here's what we got:
The good: VERY clean, safe neighborhood, nice staff, comfortable beds, nice homey atmosphere, cute outdoor terrace.
But here's what this hostel should improve in order to compete:
The staff and/or guests woke us up in the middle of the night. Hostal Romandia is located in an older home, and noise carries. But the staff should know this (they work there, right?) and keep their voices down and/or close doors during the night so that they don't awaken customers who are, you know... PAYING for a place to sleep! We're not light sleepers either. The noise from conversations downstairs was just really loud and would have prevented nearly anyone from sleeping. Why not institute a 10:00 PM quiet time or something? It would be a great service to your guests.
Then there was the drunk guy playing guitar and singing (badly) in the back yard very late at night. This really bothered our parents whose room was located in the back. Why can't the staff ask him to cut it out? We are paying to sleep at your place! Please PLEASE make it possible to sleep!
Breakfast: totally average. For $60 night, I expect more than instant coffee and sugary juice. The bread, butter, marmalade, and yogurt were fine, but at this price I would expect an offering of eggs and fruit.
Although the beds are comfortable, the room lacked a headboard or adequate shelving/drawer storage other than an open metal shelf, which held a TV.
They advertised heaters but took our heater away after the first night. They said there was a problem with electricity overload or something. We were glad our parents' heater was not removed from their room. We do understand that things happen, but we were disappointed, nonetheless.
This is a lovely little place to stay. But we've stayed at lots of places that were clean, cute, comparable, safe, and with better breakfasts for far less money. For $65, I sort of thought we'd be treating ourselves to something much nicer than the usual cheap backpacker hostel. It was a little nicer, but really should have been more.
I really wish Hostal Romandia the best of luck in the future. The people who work there are really wonderful and it has the potential to be a very worthwhile B&B.
- Official Description (provided by the hotel):
- We want to invite you to our recently opened Hostal Romandia. Located in one of the most beautiful and peaceful places in Santiago. You will find comfortable places were you can relax and also meet new people. We have the best services to make your stay in Santiago one of the best. We count on with 8 rooms (16 beds), single, twin and triple. - 4 bathrooms (hot water) - Delicious breakfast included - Daily room cleaning - High speed Internet access for free - Tourism information - 24 hour English-speaking front desk - Terraces - Food services (snacks) ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com, HostelBookers, Travelocity, Odigeo and Tingo so you can book your Hostal Romandia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.