The hotel has a very nice indoors heated pool, sauna, a wonderful buffet for lunch at a very good price (compared with the restaurants around, which are expensive and not that good), the staff is attentive and friendly and as a guest you get free tickets for the Casino at the level floor (if you're not a guest, you have to pay about 6 dollars to enter). Rooms, furniture and bathrooms are well maintained, modern and comfortable. Nice place to stay for a weekend, resting and --if you want to-- gambling and then having a drink at the 12th floor bar, with a beautiful view of the river and surroundings.
The rooms with a river view are bigger, but they are kind of noisy specially in the summer and at night, because you are right at the Costanera with street musicians, an open market, drunk backpackers wandering around, a lot of traffic, etc. The rooms at the other side of the hotel are quieter, but smaller, with a city view, no terrace and very hot in the morning, if it gets hot in Valdivia, which is not very often, I'm afraid. The Casino is kind of small, please don't expect Las Vegas or anything closer.
And for some reason, they don't believe in air conditioning: it was always at the minimum, even when outside was 35ºC!! My theory is that Valdivia it is a rainy and cold city, with a short summer, and they assume that you are happy too, enjoying the few really sunny and warm days.
rooms with a river view are nicer, but noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.