We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very racist!” 1 of 5 stars
Review of Hostal Collins

Hostal Collins
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Temuco
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Hostal Collins
Save
You added Hostal Collins to your Saves list
Aldunate 0505, Temuco, Chile   |  
Hotel amenities
Ranked #12 of 16 Hotels in Temuco
Lund, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Very racist!”
1 of 5 stars Reviewed January 22, 2013

Very racist place! Me (German/Danish guy) and my friend (Paraguayan, dark-skinned girl) tried to check in. First they told us that the only room available would cost 45000. We accepted the steep price, but were then told "that is a big room though, but come back at 12:30 and we'll see then." We asked if we could leave our bags, but were told "an Argentinian bus will come in a little while, so we cannot keep your bags, because things will get confused." I asked for the price of the room that would potentially be available and they told us "35000. That price is maybe very high for you guys?" We finally gave up. The story had seemed strange, so at 8pm we came back and I asked the person beind the counter about whether a bus of Argentinians had arrived. They knew nothing of this. He called the guy who had attended us in the morning from the back room to ask him if he had heard anything of the bus. The guy came out and when he saw us started explaining: "no, in the end they never showed up." I called him on the lie and the obvious racism inherent in all this, and we left the premises. After walking for about a block, the guy from the morning came after us in a car, jumped out and started running towards me. I ran away from him several times and my friend called the police.

Don't go there if you are not BLENDA WHITE!

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

11 reviews from our community

Traveler rating
    1
    6
    0
    2
    2
See reviews for
5
2
Solo
0
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Stockholm, Sweden
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 28, 2012

We spent one night here and the place is not as cheap as "hostal" would indicate, you can get one of the three star hotals at basically the same price. Collinshouse is clean and well maintained. Loaction is ok. Breakfast was good. Whats missing is a good service. The most basic question a tourist can have in Temuco - if Cierro Nielol was open to visit a certain time was answered with no, when a telephone check made it clear that it was open. Parking is in a long and small spot where cars park behind eachother. We were told that there is no problem to get out as the hotel reception keep all the keys. When it was time to get out it was clear that this was not the case. A visit from a friend who had one glass of juice at breakfast was charged as an additional breakfast. Obviously this hotel caters to people who stay there once.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 23, 2011

The Hostal Collins is in decent enough physical condition, but I was not impressed with the senior staff and the way they run their establishment. They seem to cater to local business travelers who speak the language and who come and go at predictable work hours and don't need much more than a place to sleep for a night or two.

For tourists, they are odd about reservations and are stingy about unexpected things. Also they do not provide keys and you must use the buzzer to gain access, which is problematic if you need to enter at an unusual hour. The proprietors are a bit neurotic and aren't inclined to be accommodating about holding luggage past check out, sufficiently heating rooms for their guests during colder months, providing services or information, etc. The regular cleaning/kitchen staff is perfectly lovely though.

Overall would not recommend to tourist visitors. Better to stay somewhere else down the road.

Room Tip: Rooms on the side closer to the Cerro Ñielol seem to be slightly better. Not sure why.
See more room tips
  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hostal Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hostal Collins

Address: Aldunate 0505, Temuco, Chile
Location: Chile > Araucania Region > Temuco
Amenities:
Hotel Style:
Ranked #12 of 16 Hotels in Temuco
Number of rooms: 11

Owners: What's your side of the story?

If you own or manage Hostal Collins, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.