I'd like to preface this review by saying that the owners were not there during our stay and their relative was taking care of the property. My daughter and I stayed there at the recommendation of a friend who had a positive experience. The rooms and grounds were clean and attractive and we felt safe in the neighborhood. Unsecured wi-fi was available. The beds were comfortable. The staff was not particularly friendly or helpful. We were shown to our room and given keys to the room and the outside door. No additional information was provided. We had to share a cold bathroom which had an open window and the bedroom was very small with no place to hang clothing. We had to place our luggage on the floor between the beds. A noisy washing machine on the floor below our room was running at midnight and at 6 a.m. We were not given any towels and had to ask another guest where to find them. We were not told which areas of the house were public spaces or offered access to any amenities. On the first morning we waited until 8 a.m. and there was no sign of breakfast being prepared so we went out for breakfast. On the second morning, breakfast was served, but it was an uncomfortable experience and the food wasn't very appetizing. The price of the room was more expensive and the room was smaller than any place we stayed during our trip to Chile. We were asked to pay cash at checkout. I feel that the room was overpriced and I was happy to be leaving. In fairness, our experience might have been totally different if the owners had been there during our stay.
- Official Description (provided by the hotel):
- We open our doors and invite you to join us in our traditional German house, located in the Heart of the southern Chilean tourist circuit and capital of the Andean Lake District: Puerto Varas. Canales del Sur sits on the “Lago Llanquihue” shoreline, close to the best restaurants in town, in an overwhelming environment that will allow you to relax and forget all your worries. Fully restored and conditioned to welcome you with the facilities and comfort you deserve, our house has only no shared bedrooms (singles and doubles)with private bathrooms. ... more less
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