Nice and clean room, friendly staff, good location (however note that it is a short walk up a steep hill from the city centre). I think Puerto Montt gets a bad rap, it had some good restaurants for an overnight stay. My only complaint about the hotel was the room service food, we ordered a pizza and a salad and they were both really bad. Keep in mind if you book this hotel through the Mercure web page it is known locally as the Ceasar Business hotel, our taxi driver had no clue where to go until we figured that out.
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