I called and reserved ahead for a rooms for myself and two others and on arrival we were shown to a very cramped loft room. My boyfriend is 6ft 5 and could not stand up in the room and we all felt very claustrophobic to say the least. We asked for another room but were told there were none so just thought that it's only for one night and got on with it. But in the morning we saw that two large spacious rooms downstairs, including Room 1 with it's view down to the Puerto Montt harbour, had been available and were obviously not offered to us in case others turned up after us who would clearly not take the cramped loft room upstairs. Basically the owners lied to us and we left feeling really taken advantage of.