As many others have stated here, the Gran Hotel is in an absolutely fabulous location, with views of Volcan Villaricca to one side, the lake on the other (and mountain views for rooms on the sides) - but the rooms themselves are not as well apportioned as you'd expect for a hotel in this class/price range. Internet is terrific when it works - but seems plagued by outages (during the week I spent here, the internet was completely down for 2-3 days). The room I had was fine - though as others have noted, paint was peeling in the bathroom, there was a notable lack of plugs for charging laptops etc. - and noise (toilets flushing, doors shutting, furniture moving etc.) easily traveled through the walls from neighboring rooms and hallway.
On the plus side, breakfasts are fine - buffet style in the dining room overlooking the pool/lake - mostly continental fare, with fresh fruit, yogurt, juices, fairly decent coffee and even some eggs/sausage options. As the hotel is right on the shores of the lake, the pool and grounds are very pleasant. Finally, the hotel is about 3-4 blocks away from the main part of town - so at night especially it is quieter than some of the hotels/hostels in the center of town (which can be quite noisy, according to some colleagues who spent the week there).
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