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“Great Location, Aging Hotel” 4 of 5 stars
Review of Gran Hotel Pucon

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Gran Hotel Pucon
3.5 of 5 Hotel   |   Clemente Holzapfel 190, Pucon, Chile   |  
Hotel amenities
Ranked #19 of 22 hotels in Pucon
orlando, fla
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Great Location, Aging Hotel”
4 of 5 stars Reviewed December 27, 2011

Location, location, location is what this hotel has. Its days of grandeur have sadly passed. We were there in November when the effects of winter were still visible. The awnings are frayed, there are rips in the wallpaper and many areas need paint. But we loved it because of the view of the lake. The rooms are spacious and clean. Most have a view. The staff is very helpful. There is an office that will arrange activities for you. There is a large lawn with a pool and chairs where you can watch beach activities. And you are a walk across a park from downtown with scores of restaurants If you like feeling a bit nostalgic, as we did, and don't mind a few inconveniences, this is a wonderful choice.

Room Tip: Ask for a room with a view of the lake
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Roque, Brasil
Top Contributor
87 reviews 87 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 5, 2011

The Good:
Location
View to the lake
Free Wifi everywhere

Cons:
Too expensive, not worth the money
Place is tired, in need of full makeover
Tiny elevator
Restaurant with few a la carte options
Ridiculous bracelet to identify you as a hotel guest.
The parking system is not practical

I'd try somewhere else in Pucon before coming back here.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Santiago, Chile
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2011

Pros:
Location
Gigantic Bathroom
Free shuttle to Ski resort
Fantastic water pressure
Cleanish
Free Wifi in rooms, lobby, breakfast room

Cons:
Place is tired: Chipping paint, door hinges, chipped sink, showhead sprays everywhere.
Very few outlets in the room
No clock
Very little English
Tiny elevator

Nice hotel, not worth the money. While it's very old it wouldn't call it dirty except black tile grout and things along those lines. Don't expect much english. In order to get the free breakfast you have to wear a silly bracelet that identifies you as a hotel guest. The breakfast is pretty good. You have to pay $12 to use the hot tub.

I'd try somewhere else in Pucon before coming back here mostly due to the value.

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2011

The hotel is beautiful, very clean, the staff is excellence in customer service, extremely comfortable rooms, quiet, cleaned daily, great bedroom with a bed linen and mattress very good.
The location is perfect, the hotel's facilities are like a resort: two swimming pools, gym, squash court, bike loans, outdoor pool, beach service (summer only), etc..
The hotel has two types of accommodation: hotel rooms and apartments.
The hotel rooms are a bit more expensive but have a different room service. Since the apartments are a little cheaper, but not worse: it has everything in the kitchen (appliances, cookware, refrigerator, stove, etc.), a great bathroom, living room and bedroom (s). It also has a room service where you can schedule delivery of meals, wake up service, laundry and the like (honestly, I found an apartment even better).
The only negative item is that the maid gets the entire apartment but not the dishes that sits in the sink, and there is no detergent or sponge to wash, have to buy in town, but not enough to be a problem.

Room Tip: To save a little, opt for the apartments.
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  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Kingston, Rhode Island
Top Contributor
72 reviews 72 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 17, 2011

My stay at the GHP was ok. It is not worth the money they charge you. The once grand hotel has a lot of scratches. The hallways are tiled, so the noise level is immense. Especially since they blast techno till early am. The rooms are small but well appointed. The view is fantastic. Everything is very clean, just old. The service is abysmal. People are friendly for sure but do not go the extra inch. When I arrived after 26 hrs of travel at 2pm, I was told the check in was at 3 pm. I was told I could have a twin bed smoking room for the same price as a reserved king bed non smoking. I protested. I was given an email address to complain to. When I asked about the business center in the hotel, I was told it is privately run. I asked about opening times, I was told it is privately run. They did not offer a contact or anything. You always have to wait 15 minutes at the reception, no matter how busy they are. They have tons of black suited guys standing around but few people working. They tell you to walk to the rental car place because they do not have the phone number. They insist they do know the opening times, which were wrong. If they were catering to locals, this level of service would be fine but not with international visitors. It is an ok place to stay and I do not know others in town but I would venture to guess you can do better. I found the website of 'Travel Aid' very helpful with hikes.

Oh, and WIFI access means one wireless network that can only be accessed in the lobby and goes super slow.

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Seville, Spain
1 review
5 of 5 stars Reviewed February 14, 2011

Amaizing!!
this hotel is huge and confortable
If you go to pucon please stay here is wonderful
The best hotel

So far so good

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santiago, Chile
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed January 30, 2011

I've stay only one night, with previous booking made on hoteles.com which was made for 2 adults and 1 kid 3 years old.
First on arrival i was shon the room it was only a king size bed and nothing for my son!!! I was the told that it was standard the kid until 8 sleep with the parents!! In the same bed, i then told them i was not happy with that answer and i wanted to talk to the manager which a was told wasn't there and that if i wanted a room with anoter bed i need to pay a extra of $50!! I was never offered a real solution they just wanted to get more money out of me.
The hotel was dirty, disordered, with staff say that it was happening all the time and they were fed up of it.
If think it was a shame because the hotel has a good location but the management are not customer orientated.
I would not recomend for anyone to stay a this hotel even if the give you the room for free.

  • Stayed January 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Gran Hotel Pucon

Address: Clemente Holzapfel 190, Pucon, Chile
Location: Chile > Araucania Region > Pucon
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #19 of 22 hotels in Pucon
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gran Hotel Pucon 3.5*
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