We booked this as a luxury start to a 2 week driving holiday, to finish an 850km drive from Santiago. However, the place was badly signposted, and we had trouble finding the place. We rang (of course) but staff were next to useless in helping us reach the place. Finally we found it largely due to ignoring staff advice, arriving at about 8:30pm.
On arrival, we were told that there was no record of our booking (we had paid in full) and were treated with what seemed almost like contempt by a passive aggressive manager who seemed greatly at odds with having to deal with real customers. Finally, and after much ado, we were granted a cabin, which to our horror, was tiny. The beds were dusty, smelled and uncomfortable, and far from being a 5 person cabin, required one of our party to sleep in the living room.
We were instructed to take our dinner immediately, as the restaurant was due to close at 9pm. We went immediately, to be presented with one of the blandest menus and miserable dining rooms we've seen in some time. The food was mediocre at best and the service matched.
The baths were not in a great state by this stage - things floating on the top of the water and limited to 2 main pools. Staff told us nothing about the other smaller pools in the ravine below (including a mud bath) until the next day as we were checking out. When we found out that we'd missed most of what was on offer, we really felt cheated.
Don't stay here - the cabins are terrible and the baths average. The service is really poor and you'll find much better accommodation and hot springs nearby.
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