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“Overpriced and terrible service” 1 of 5 stars
Review of Termas de San Luis

Termas de San Luis
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Termas de San Luis
Camino Internacional de Curarrehue, Pucon, Chile   |  
Hotel amenities
Ranked #50 of 110 Specialty Lodging in Pucon
Santiago, Chile
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Overpriced and terrible service”
1 of 5 stars Reviewed January 24, 2011

We booked this as a luxury start to a 2 week driving holiday, to finish an 850km drive from Santiago. However, the place was badly signposted, and we had trouble finding the place. We rang (of course) but staff were next to useless in helping us reach the place. Finally we found it largely due to ignoring staff advice, arriving at about 8:30pm.

On arrival, we were told that there was no record of our booking (we had paid in full) and were treated with what seemed almost like contempt by a passive aggressive manager who seemed greatly at odds with having to deal with real customers. Finally, and after much ado, we were granted a cabin, which to our horror, was tiny. The beds were dusty, smelled and uncomfortable, and far from being a 5 person cabin, required one of our party to sleep in the living room.

We were instructed to take our dinner immediately, as the restaurant was due to close at 9pm. We went immediately, to be presented with one of the blandest menus and miserable dining rooms we've seen in some time. The food was mediocre at best and the service matched.

The baths were not in a great state by this stage - things floating on the top of the water and limited to 2 main pools. Staff told us nothing about the other smaller pools in the ravine below (including a mud bath) until the next day as we were checking out. When we found out that we'd missed most of what was on offer, we really felt cheated.

Don't stay here - the cabins are terrible and the baths average. The service is really poor and you'll find much better accommodation and hot springs nearby.

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
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Additional Information about Termas de San Luis

Address: Camino Internacional de Curarrehue, Pucon, Chile
Location: Chile > Araucania Region > Pucon
Hotel Style:
Ranked #50 of 110 Specialty Lodging in Pucon
Price Range (Based on Average Rates): $$$
Number of rooms: 24
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