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“Best hostel we have stayed in” 5 of 5 stars
Review of Hostal El Refugio

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Hostal El Refugio
Palguin 540, Pucon 4920, Chile   |  
Hotel amenities
Ranked #15 of 110 Specialty Lodging in Pucon
Dublin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
“Best hostel we have stayed in”
5 of 5 stars Reviewed May 11, 2012

This place is great. Its a small place but that's it's charm, it forces people to bump into eachother and talk. We were in the place a day and pretty much got talking to everyone. The staff are very friendly, and knowledgable about the area. There is loads to do around Pucon but the Villarica volcano is highly recommended. We planned to stay a day or two and ended up spending 5 nights there. We loved the place.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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83 reviews from our community

Traveler rating
    52
    17
    9
    3
    2
See reviews for
2
20
27
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2012

Such helpful, friendly staff who could answer any question and gave great advice. The hostel itself has such a warm friendly feeling, and the pods (tents) out the back are great and the beds snuggly and warm. Thanks for a great stay, I didn't want to leave.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
1 review
5 of 5 stars Reviewed March 20, 2012

The hostel was just so cozy, the staff the most lovely and caring people ever, the owner knows everything about Pucon, the dog chills out with you on the couch if you like etc. Furthermore it seems like it that the hostel only attracts awesome people which made the atmosphere perfect!

Room Tip: The tents outside you can stay in are super comfortable and a great experience!
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
73 reviews 73 reviews
71 hotel reviews
Reviews in 71 cities Reviews in 71 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 29, 2012

The location is ideal, pretty much directly across the road from the bus station, and two blocks from the main street.
When we arrived, we were greeted by the manager, Peter, who made us all a coffee and went through all of the different tour and excursion options. He explained that they use a smaller company to run their tours, and that they are considerably cheaper than the recommended operators in Lonely Planet. We found the tour operator to be very professional.
The hostel has two dorms inside, two private rooms and two permanent tents outside (with full bunks beds). We stayed in a private room, which had plenty of storage space, plenty of plug sockets and was very spacious inside. The door to the room has a latch to lock it, but you need to supply your own padlock.
The bathrooms are clean – there is one downstairs, one upstairs and one in the garden area. These were all cleaned regularly, but tend to get a little busy when everyone returns from their volcano hike (this is probably unavoidable, since you have a lot of people suddenly all wanting a shower at once!)
The common area has a large fireplace, two sofas, a hammock and a TV. It has a nice cosy feel to it, and is a nice area to mingle with the other guests. There is a computer for public use upstairs on a landing overlooking the common area. There is also a seating area and another hammock outside in the back garden.
There are two kitchens – one inside and one outside (though still fully covered). Both were well equipped and clean, the inside one even having an oven.
The garden area is a nice place to chill when it is sunny. On one side of it, there is a huge cherry tree, and guests are allowed to help themselves to the fruit (with the aid of a huge ladder)
The staff were absolutely fantastic. They all spoke perfect English, and even went to the trouble of learning everyone’s names. They would also ring up and book any tour that you may wish to go on.
One small gripe is that there is a charge for use of the kitchen, internet etc on the day that you check out. I think that this is because most of the buses out of Pucon leave in the evening, and you are effectively getting an entire extra day of usage. It’s not a huge amount (CLP3,000), but just something to be aware of.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tilburg, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2011

We had a great time in hostal El Refugio! Peter and Lorena are the best! They are the owners of the hostal and so helpfull and entertaining! This is the best place in South America to be! They speak Englisch, Dutch, Spanish, German and even Hebrew!
Peter can help you with exploring, sporting and tours. There is a lot to do and to see and you will definitly have a great time in the hostal!
Thanks a lot for everything! We will definitly be back!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MIAMI, FL
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 2, 2011

My friends and myself really enjoyed this place. Warm, lovely wood house, in the middle of town, close to bus terminals, and fresia avenue (restorants).
The owners are cool people.
NO breakfast included though.

Stayed May 2011, traveled with friends
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London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2011

We stayed for four nights and had four busy days thanks to the extremely helpful couple (Darren and Deborah) running the place. They booked us the volcano climb, canopy ziplines (in the trees, over rivers), hot springs, and canyoning (abseiling down waterfalls). All were done with excellent companies at good prices.
The hostel is great. Comfortable beds, a lovely communal area with couches and a hammock. All facilities were good. It's no wonder the place was full and turning people away every night. Would stay here again without doubt. Loved it!!

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hostal El Refugio

Address: Palguin 540, Pucon 4920, Chile
Location: Chile > Araucania Region > Pucon
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #15 of 110 Specialty Lodging in Pucon
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Hostal el Refugio is proud to be "our pick" in the latest Lonely Planet for both South America on a Shoestring and Chile guides. Hostal el Refugio is a warm and friendly hostel, run by a Dutch-Chilean couple, and a great place to meet other travelers. The hostel is designed as a mountain hut and thanks to the inviting communal areas it is the perfect place to rest and recharge after a day of outdoor activities in the area. Both the owners and staff (experienced travelers) know Pucon and its environments thoroughly, and are happy to share this information and make personal recommendations. They are waiting to make your stay in Pucon unforgettable. Hostal el Refugio es mucho mas than just a place to sleep! ... more   less 
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