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“Excellent location and service second to none” 5 of 5 stars
Review of Petrohue Lodge

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Petrohue Lodge
3.0 of 5 Hotel   |   Ruta 225, Km 64, Parque Nacional Vicente Perez Rosales 00000, Chile   |  
Hotel amenities
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent location and service second to none”
5 of 5 stars Reviewed January 26, 2012 via mobile

We stayed for 3 nights in January this year. First impressions as we drove up can only be summed up as a stunning building in a stunning location. Service was warm and friendly and couldn't do enough to help you. We had gone with the "all in" package including evening meals. Choice of two mains and the quality of the food and service in the restaurant was excellent. We organised a couple of trips, kayaking and walking, using the hotels recommended guides (they come up to the hotel and will tailor a package to suit). Both trips were in a very small group, I.e. just the two of us and were efficiently organised, relaxed and very enjoyable.
We would definitely return here.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Knoxville, TN
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed December 29, 2011

Not a good experience here. The main problem is the price/quality ratio. The hotel is nice. We were in a superior room from $250 and the room was large, the bathroom was nice, everything was good. But the level of quality given the price was underwhelming. Given other places we stayed in the region, this place is way out of line. Of course they have a great lake location, but I would argue that many places on Lake Llanquehue have just as good a view for much less money and are as nice or close to as nice as this place. Todos Los Santos is a great lake, but not enough better than other lakes in the area to justify the high price.

Also, the lodge has a large and nice common area on the first level, but the sound travels easily up the large stairway. When we were there an obnoxious tour group was there and they were very loud until midnight, which kept us from sleeping. We asked the hotel staff to do something about the group but took little action. I understand people wanting to enjoy each other and be noisy. But in a place like this, I am looking for a quiet experience of relaxation. Being kept awake by noise is inconsistent with expectations for a place that bills itself as a place to disconnect and unwind. Part of it is a design flaw in the way the space is built. No place for a group to be noisy and not be heard in the entire building.

I will avoid this place on return trips.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 28, 2011

I travel the world and there is one thing I despise, is arrogance. We can to this hotel and it was the low season, they said it was around $300 night, I don`t mind paying for it, but a tourist trap i will not tolerate. Therefore, we went 500 meters to a cabin run by Mr Alejandro (german last name), he gave us a room. He cooked our freshly caught trout in the lake of all saints, had a huge jug of wine and later went out to gaze at the Osorno Volcanoe with a full moon. This was definitely a one time experience. The next day we had fresh wild boar, he had this hung up in his shed, didn`t need any refrigeration due to that it was 40 degrees F outside!, what a time!

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 15, 2011

This would have to be one of the most beautiful locations anywhere - under a snow-clad volcano on an emerald lake in a national park. The hotel is extremely comfortable; and the rooms are very large with outstanding views. There are no TVs or phones in the rooms, and the ambience is - well - just lovely. Our room had an open fire, a balcony and windows overlooking just about everything, so we were tempted to just sit and stare, but we did venture out on excellent walks, the cost of which were included in the rate. All meals were included; their quality was very good and the quantity was huge. Service was excellent.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Somerset, UK
Top Contributor
225 reviews 225 reviews
201 hotel reviews
Reviews in 184 cities Reviews in 184 cities
416 helpful votes 416 helpful votes
4 of 5 stars Reviewed March 1, 2011

This is a very good hotel in a magical location with spectacular views of Osorno volcano and sitting on the edge of Lake Todos los Santos. This is the place where the ferry to Puella leaves, from where people travel on to Bariloche in Argentina so it is busy during the day but quiet at night.

The hotel is a majestic stone and wood-gabled building complete with tower. We had a beautiful room with large balcony and fine view of the lake. There is a comfortable lounge with log fire. Dinner is a set meal with two choices - basic but good. The staff were helpful and friendly.

On our first night the hotel was dominated by a large and loud tour party who rather took over. On our second night it was more pleasant with couples and small groups.

On our first day we took the ferry to Puella which is a wonderful, memorable and highly recommended trip, although the boat was heaving with the package tour crowd. Puella was a disappointment with the owners taking the opportunity to try to sell as much as they can to their captive visitors. We were hoping to do some walking but were only offered expensive guided walks. There is a however nice short walk to a waterfall.

On our second day we drove into the Rio Cochamo Valley - spectacular and stunning and yet to be opened up to tourists - you'll need a 4X4.

In general however a very good experience and would highly recommend the Petrohue Hotel.

Stayed February 2011, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
panama
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 26, 2010

Granted....This hotel is miles from anything in a national forest, i think, but their policy with being an eco hotel, I have issues with. We arrived to the end of the road to the jumping off point for adventure trips and a catamaran that leaves Lago Todos los Santos for Bariloche Argentina. Due to a whole lot of rain, we decided to stop for lunch, which was fabulous, then checked into the lodge. The hotel is very nice and they advertise as the "Only Luxury Lodge in Chile". We go up to our room, which is on the 3rd floor and overlooks the lake. 18 degree celsius and cold. It is raining cats and dogs. I think a nice warm bath is in order and John heads for the bed for a nap.......then no heat and no hot water!!!! They do not turn on heat until 6:30- midnight. They have no T.V or wifi? What kind of crap is this? for $250/nt. There is a laminated folder that explains how you can help them conserve energy. I did talk to the manager, and she had the boiler cranked up. also, they lend us an internet wireless connection thing, so it worked out fine. I just don't get the eco thing....you would think they would give discounts for saving them money?
I have to say the restaurant at the hotel was great and they made me pancakes for breakfast the next day. Would I recommend this hotel to a friend????? NO, but I would recommend eating there.

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Top Contributor
53 reviews 53 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 9, 2010

My wife and I throughly enjoyed the hotel, the food in the restaurant and especially the lake Todos los Santos and volcano Osorno views. A bit expensive but great location !

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Petrohue Lodge

Address: Ruta 225, Km 64, Parque Nacional Vicente Perez Rosales 00000, Chile
Location: Chile > Los Lagos Region > Parque Nacional Vicente Perez Rosales
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Parque Nacional Vicente Perez Rosales
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Petrohue Lodge 3*
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Also Known As:
Petrohue Lodge Chile/Parque Nacional Vicente Perez Rosales

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