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“Worst Resort - Bed Bug and Dirty” 1 of 5 stars
Review of Island Resort

Island Resort
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Island Resort
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1110 East Coast Parkway, Singapore 449880, Singapore   |  
Hotel amenities
Ranked #269 of 294 Hotels in Singapore
Singapore
2 reviews
9 helpful votes 9 helpful votes
“Worst Resort - Bed Bug and Dirty”
1 of 5 stars Reviewed March 1, 2011

I was shock of the bed = bug and bugs everywhere . The toilet, bed cover, rubbish and everything. This is the worst resort i ever stay. Staff was rude and service was really bad.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • German first
  • Any
English first
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed February 3, 2010

We visited this place for a 21st birthday party.

The service staff were very rude and they have strict guidelines such as no outside caterer furniture and they would make a scene in front of the guests instead of being nice and polite when they demanded that the caterer furniture be paid for per chair.

You cannot move furniture outside of the chalet as the security guard would demand them to be put back even if it is just in front of the chalet.

There is almost no security although the premises is being guarded by a security guard. There are not gates.

The environment outside retains the nice charm of the 1980s but some of the lights are no longer working and brooms and stuff are being left at the turnstile which is not longer in use. The main building is quite dark and gloomy when I arrived.

The only good thing is its value. Nice value but horrible service. The stay was ruined by the strict rules imposed, the additional charges for the catering furniture, the bad attitude of the staff. It is such shame that the historic Costa Sands has deteroriated to such a stage under the new management.

  • Stayed May 2009, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia/Singapore/Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 28, 2008

I booked this chalet for a gathering. Upon checking in and inspecting the place, I had requested staff to help clean up huge puddles of water in the duplex. We couldn't possibly use the white towels provided for guests to clean the floor.Throughout the day, my friends called and requested for clean up as we were expecting kids. Each time we called, and we had even walked over to reception a few times, staff said yes, they would do so immedately. Lip service. They never did. As expected, even with close watch, kids tripped and fell. The whole place is so run down with holes in the walls, broken funiture, broken toilet. I did know it was under renovation, but that was too much. Plenty of millipedes in the bathroom too and broken taps, fridge not working properly as well. Please do not waste your money on this place.

  • Liked — At least the doors are working.
  • Stayed May 2008, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokemunchoo, manager at Island Resort, responded to this review, September 2, 2008
First of all, I would like to thank every individual for their comments and remarks. They are all very vital information to us. We will definately will look into all the feedback very constructively and will do the necessary changes where applicable. We time to time doing our level best to meet everyones expectations. We encourage all our guest to see us immediately when they are facing problems during their stay in the Resort. This property is extremely old and we have done alot of upgrading to the rooms. Kindly understand that, its not easy to maintain a resort and chalet property. Consider those who came and left us with many damages weekly . Towels have been misused, broken taps, stools etc. But never the less, I thank you for the feedback. A BIG THANK YOU.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 13, 2008

Though we have paid $218 for 1 night and did not expect hotel standard (since we have selected a non-refurbished chalet unit), we were still disappointed with the following:-
1) The unit has 4 beds but we were only give 2 towels and 2 blankets. There were ants partying under the towels.
2) There were so many mosquitoes.
3) There were so many cockroaches.
4) One of us even saw a big fat rat in the toilet.
5) There were unpleasant smell of urine outside my unit.
6) There were stains on the bedsheets.
7) The complimentary breakfast for TWO only was pathetic with only hardboiled eggs, stir-fried instant noodles, tasteless ham, indian curry, indian bread, watermelon, 1 type of bread & cereal, and hot drinks.
8) The mini-mart is mostly closed.
9) The best-looking area is the lobby which was also lifeless, deserted, gloomy and dark.

Honestly, I was ashamed as a Singaporean to know that such place exists to receive overseas tourists.

The only consolation is that the beach is just right outside our unit. I rather pitch a tent then to spend $218 to stay in such a place ever again.

To management: there should be at least be some minimum standard of cleanliness though the place may be rundown or pending refurbishment/renovation.

  • Liked — Beach that is just right outside the unit.
  • Disliked — It's dirty!
  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 9, 2008

We arrived at the hotel on 6th of May 2008 at ard 10pm. There was no bellboy available and we were given rooms at the end of the resort,because of which we had to carry all our luggage till our rooms. We were a tour group of 25 people and all of us were dissatisfied with the welcome that we had. Also the breakfast used to get over before the time sloted and the service was not quick because of which we missed having our breakfast .
The rooms are fine but we missed all our fun because of the poor service.

  • Liked — The beach
  • Disliked — bad customer service
  • Stayed May 2008
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 25, 2008

The rooms were good, the view was great and the service was acceptable. I diden expect this kind of a view in singapore even though ive been traveling for years! In malaysia, yes but if i go for this kind of a resort the distance to the nearest city is in hours! in this case it was only 17 mins by taxi (yes i timed him..) The atmosphere was so perfect that i could not help myself but awe at the view as time went by!

I'd reccomend this place to all those who want 2 c a peaceful side to Singapore, but don expect the rooms to be the same type! (the quality is not bad, but normal hotels provide a more controlled environment...)

The area though needs some building up with more facilities...

i'll try to upload some pics of the area next time if i can find my camera! ;)

  • Liked — the view from my room before sleeping or doing work
  • Disliked — the lobby
  • Stayed May 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 7, 2008

Don't stay at this hotel unless you want to throw your money down the drain ,or experience the worst service in singapore just so you have a good story to tell your friends!
For $200 a night you can expect - A very rude reception as you arrive, they make you pay for the whole week upfront. , the whole check in took about an hour as they handwrite everything, while I was waiting I looked around the lobby and spotted shabby second hand sofa's, plastic garden chairs a broken pool table and about 500 old matresses stacked on top of each other!
Our room was dirty the bedsheets had holes in them the toilet didn't flush and leaked out the back, no tea or coffee.
Breakfast was a joke, the choice of hard boiled eggs, cold greasy noodles or hot dogs served on paper plates with plastic knives and forks.
outside our room about 50 old broken lamps and light fittings had been dumped. What is this place! I tried to complain to the manager but he looked like he was about to breakdown crying and I ended up feeling sorry for him....

  • Liked — on the beach
  • Disliked — everything else
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island Resort

Address: 1110 East Coast Parkway, Singapore 449880, Singapore
Location: Singapore > Singapore
Hotel Style:
#5 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Number of rooms: 197
Also Known As:
Island Resort Singapore
Island Hotel Singapore

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